Anthony Gross
Network Technician, Information Technology Specialist
Grand Ledge,MI
Summary
Tech Industry | Multiple Accolades For Exceeding Standards | Cisco Certified | Continuing Education
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Lead Information Technology Specialist (2210) GS11
DOD - Michigan Army National Guard
Lansing, MI
06.2020 - Current
- Lead a team of system admins; organized information (CTOs ) and delegated work flows that pushed
- Works to research resolutions to complex issues and assists in creating self-help options for users
- Documented support interactions for future reference.
- Performs operational tests, configure, and manage equipment
- Troubleshoots issues regarding network connectivity (RCAS, LAN/WAN), drive/printer access, hardware operation, and basic program functions.
- Microsoft System Center Configuration Manager (SCCM) for software installation and ITSM (Remedy) for ticket management - Communicates with users via phone or email to resolve issues
- Assist in patching software and installing new versions to eliminate security problems and protect data.
- Served as a Windows OS SME for MI CCRI 2021; Implemented STIGs and submitted change requests for Irregular impacts to users or the network.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Skilled in vSphere/ESXI, Group Policy, Active Directory, 365 Environment, CISCO ISE. ect.
255A - Data Operations Warrant Officer
US Army National Guard
, MI
02.2013 - Current
- Prepared and delivered investigative reports and briefings.
- Design and evaluate WAN and LAN connectivity technologies.
- Resolve issues and escalated problems with knowledgeable support and quality service.
- Implement, develop and test installation and update of file servers, print servers and application servers.
- Maintain, process, and troubleshoot military computer systems and operations.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Provided required network documentation to inform management.
Lead IT Technical Support Specialist (Contractor)
Accreditation Resource Management
07.2012 - Current
- Provided Tier 1 IT support to non-technical local and remote users through helpdesk support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and cabled.
- Maintained performance of computer systems and networks
- Worked independently and relying on experience and judgment to plan and accomplish goals/tasks
Network Engineer Intern
Munson Medical Center
Traverse City, MI
06.2019 - 08.2019
- Cisco Meraki switch/Router deployment and procedure editing
- Assisted with cable management, switch deployment and inventory clean up
- Worked with layer 2 and layer 3 network devices (L2,L3).
- Created company procedure (Switchport mapper procedure)
OS XE 16.3.8 Upgrade research and testing - Used Solarwinds to verify port-channels, create and execute jobs including SSH v2 normalization.
- Used Solarwinds to update and normalize standard configuration items across the network (name-servers, NTP
servers, SNMP locations, etc.) - Provided detailed network diagrams, process flow charts and procedural guidelines.
Education
Bachelor of Science - in Information Technology - Network Administration
Purdue University
West Lafayette, IN 08.2021 - 08.2021
25B Reclass Camp Williams UT, NGB Region - Information Technology
US ARMY
Salt Lake City, UT 01.2019 - 02.2019
Skills
Familiar with C#, HTML, Cisco CLI
undefinedCertification
Cisco Certified Entry Networking Technician (CCENT)
Timeline
Bachelor of Science - in Information Technology - Network Administration
Purdue University
08.2021 - 08.2021
CompTIA Security+
03-2021
Lead Information Technology Specialist (2210) GS11
DOD - Michigan Army National Guard
06.2020 - Current
Network Engineer Intern
Munson Medical Center
06.2019 - 08.2019
Cisco Certified Entry Networking Technician (CCENT)
03-2019
CompTIA A+ (801, 802)
02-2019
25B Reclass Camp Williams UT, NGB Region - Information Technology
US ARMY
01.2019 - 02.2019
255A - Data Operations Warrant Officer
US Army National Guard
02.2013 - Current
Lead IT Technical Support Specialist (Contractor)
Accreditation Resource Management
07.2012 - Current
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