Anthony D. Beck Sr
IT Specialist
Indianapolis,IN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
IT Support Specialist
The H.T. Hackney Co.
Indianapolis, IN
03.2017 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Used ticketing systems to manage and process support actions and requests.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to technical support needs.
- Monitored systems in operation and quickly troubleshot errors.
Internet/Customer Care Specialist
Bradley Management Group
Indianapolis, IN
10.2015 - 05.2017
- Following the BDC scripts and guidelines on all inbound and outbound calls
- Ensuring that all calls presented are answered promptly and professionally
- Ability to work well under pressure
- Must possess strong organizational skills, time management skills, and the ability to multitask
- Acquiring a complete knowledge of product information related to the makes and models of the Dealership
- Developing proficiency with all features of the BDC CRM software
- Ensuring that all information entered into BDC software is consistent and accurate
- Maintaining a current knowledge of coupons, direct mail pieces, all sales advertising and inventory
- Maintaining a current knowledge of schedules of sales staff and management
- Developing a thorough understanding of and demonstrating adherence to the BDC and Dealership policies and procedures
- Consistently maintaining daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance
- Ensuring that all outbound calls such as (not limited to) No Show, Confirmations, Show appointment follow up and Task list calls are made in a timely and effective manner
- Consistently meeting the guidelines set for number of set appointments, shows and outbound calls to be made daily
- Ensuring that the appointments are set consistent with policy/evenly distributed and set for the appropriate personnel
- Maintaining the essential communication link between the client and Dealership
- Ensuring that all communication is reached to and from the client and to and from the sales staff and management
Staffing Manager
Coy Protection, LLC, dba Eclipse Staffing & Security
Indianapolis, IN
04.2015 - 05.2015
- Manages recruiting staff to include interviewing, hiring, assigning work, training, coaching, and counseling
- Develops metrics for 1) community outreach and inclusiveness, and 2) to evaluate the value of the services provided by the Recruiting and Talent Management team
- Prepare strategic workforce plans to meet the company's needs including internal/external advertising and community outreach to insure an adequate pipeline of talent
- Coordinates and conducts the job analysis process, including job descriptions and selection tools, and actively recruits open positions
- Ensures the efficient design, implementation, evaluation and updating of on-boarding programs to actively engage new employees and insure a lasting understanding of the culture, ethics, and expectations of the company.
Sales Manager
CR Auto Group, Inc
Kankakee, IL
12.2010 - 01.2013
- Establish and maintaining a monthly percentage of car sales
- Establish and maintaining daily collections and follow ups customer service calls to customers to meet the monthly goal
- Establish a monthly report of what sales and collections department took in to evaluate the weak areas and produce a plan to make it strong and effective while making our strongest areas stronger
- Responsibilities:
- Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the used sales departments
- Meeting monthly with the dealership’s general manager to review forecasts and profits for each department (sales, collections, repossessions, etc.)
- Working directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs
- Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained
- Auditing all appraisals of trade-in vehicles.
Education
High School Diploma -
Mary Grand High School
08.2006 - 06.2009
Bachelor of Theology And Biblical Studies - Theology
Liberty University
Lynchburg, VA 03.2021 - Current
Skills
Hardware upgrades
Affiliations
Sales Manager
Collections Manager
Office Administration
License and Title Clerk
Production Line Worker
Production Floor Lead
On-Site Supervisor
Customer Service Representative
Repossessions Clerk
Billing Clerk
Assistant General Manager
Production Line Lead
Inventory, Shipping, & Receiving Clerk
Staffing Recruiter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bachelor of Theology And Biblical Studies - Theology
Liberty University
03.2021 - Current
IT Support Specialist
The H.T. Hackney Co.
03.2017 - Current
Internet/Customer Care Specialist
Bradley Management Group
10.2015 - 05.2017
Staffing Manager
Coy Protection, LLC, dba Eclipse Staffing & Security
04.2015 - 05.2015
Sales Manager
CR Auto Group, Inc
12.2010 - 01.2013
High School Diploma -
Mary Grand High School
08.2006 - 06.2009