Anthony D. Bishop
Chicago,IL
Summary
Experienced level team member seeking position to utilizing my skills in customer service that challenges my knowledge and understanding with an opportunity for advancement within the company.
Overview
19
19
years of professional experience
Work History
Grocery Buyer
Whole Foods Market
06.2014 - 12.2022
- Trainer serve as the department trainer for all new and existing Team members
- Job Responsibilities
- Ensures all ongoing or new store training programs are successfully facilitated
- Delivers and tracks all training initiatives
- Works within training deadlines and goals
- Ensures Team Leaders collaboratively work with new Team Members during their first week
- Completes new Team Member checklist and communicates status with TL
- Facilitates Code of Safe Work Practices training and completes documentation
- Facilitates all safety update and refresher training and completes documentation
- Acts as a role model for constant food safety and sanitation procedures
- Trains all Team Members on new products, their differentiation, sales tactics and department placement
- Consistently practices and models proper care, use and maintenance of all equipment
- Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices
- Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards
- Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing
- Immediately reports safety hazards and violations
- Performs other duties as assigned by store, regional, or national leadership.
Safe Passage worker
Ucan Chicago
08.2013 - Current
- Conduct daily monitoring of streets and intersections around North Lawndale community schools
- Ensure safety of students by identifying potential conflicts and working collaboratively with community resource networks to diffuse situations
- Attend community meetings to represent the program in conversations relevant to student safety
- Support student attendance by encouraging them to attend daily and support their families by ensuring safe passage
- Build relationships with community residents by increasing their awareness of the safe-passage program and engaging them whenever possible
- Act as Mandated Reporter.
Assistant Manager
GNC
04.2008 - 12.2011
- Managed the operations, staffing, and sales/profit goals
- Trained and managed 5-6 employees to achieve significant improvements in their productivity
- Managed the store’s inventory with GNC guidelines
- Receive, check, and shelved all merchandise orders
- Ensured total compliance with all store operations policies
- Assisted customers with their questions, problems and complaints
- Operated a cash register-including: cash, check and charge transactions, bagging merchandise
- Accomplishments:
- Trained employee earned top sales in region
- Increased sales by 12% in 2011
Cashier
Relay
09.2007 - 04.2008
- Stocked shelves, and marked prices on shelves and items
- Issued receipts, refunds, credits, and change due to customers.
Hand Laborer
City of Chicago
12.2005 - 09.2006
- Swept refuse from municipal streets, gutters and sidewalks into piles
- Picked up paper and similar rubbish from lawns, flower beds, and highway median strips, using spike-tipped stick.
Lyft Driver
Lyft
12.2022 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Education
undefined
05.2013
Multimedia Design
Harold Washington CollegeChicago
01.2013
Skills
- Exterior Washing and Polishing
- Dispatch Collaboration
- Transportation Logs
- Business Documentation
Timeline
Lyft Driver
Lyft
12.2022 - Current
Grocery Buyer
Whole Foods Market
06.2014 - 12.2022
Safe Passage worker
Ucan Chicago
08.2013 - Current
Assistant Manager
GNC
04.2008 - 12.2011
Cashier
Relay
09.2007 - 04.2008
Hand Laborer
City of Chicago
12.2005 - 09.2006
undefined
Multimedia Design
Harold Washington CollegeChicago