Anthony D. Costello
Norristown,PA
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Sanctum Healthcare Corp DBA Optimal Pharmaceuticals
12.2022 - Current
- Direct line of contact in maintaining relationships with current customers and vendors
- Obtaining new vendors
- Cold calling
- Negotiate with vendors
- Assist logistics, warehouse, sales and finance teams with any questions/discrepancies
- Assist new vendors
- Track vendors licensing to ensure accuracy
- Assist to ensure they are properly licensed and compliant with DSCSA regulations
- Assist vendors in developing operating policies and procedures
- Key Accomplishments:
- Brought on multiple vendors generating over half a million dollars in revenue year to date
- On track to bring on 28 vendors by years end.
Office Manager
05.2022 - 12.2022
- Receive Shipments of generic prescription medication and verify correct quantity is received for orders
- Pack and fulfill orders based on ZOHO system
- Create and edit sales orders to reflect correct quantities and correct customers
- Convert sales order to invoices using ERP system.
Dock Clerk/Shipping and Receiving Associate
Americold Logistics
07.2021 - 05.2022
- Check drivers in and out using an AS 400 system and checking for accuracy in their orders and verifying they’re on time for their appointment
- Answer the phone and help assist customers who are giving an eta of arrival or whether they want to reschedule their appointment
- Answer emails and direct customers to the correct source to meet their needs
- Typing up pre-receipts and making sure quantities are correct along with item codes that are being shipped
- Auditing paperwork to ensure correctness in temperature, signatures, and orders
- Receipting pre-receipts and correcting errors on the paperwork
- Making sure paperwork has been shipped is confirmed and that it is ready for orders to be sent out
- Build orders and pallets so the warehouse can scan and prepare the orders to go.
Overnight Stocker
Lowe’s Home Improvement Store
Chambersburg, PA
07.2020 - 07.2021
- Work after hours unloading, stocking, and organizing the store in a time efficient manner
- Often put in management position to execute tasks assigned tasks
- Offer customer service to remaining customers in the store.
Education
Bachelor of Science - Business Administration
DeVry University
03.2024
Skills
- Proficient in Office 365, AS400, Zoho CRM, Zoho Books
- Customer Portfolio Management
- Operational Records Review
- Product and Service Promotion
- Database Management
- Key Account Development
- Digital Sales
- Customer Billing
- Rapport and Relationship Building
- Customer Complaint Resolution
- Contract Management
- Consultative and Relationship Selling
- Cold Calling
- Client Base Retention
Wreaths Across America
- Annual service I attend in multiple military cemeteries to honor the fallen
Timeline
Customer Experience Manager
Sanctum Healthcare Corp DBA Optimal Pharmaceuticals
12.2022 - Current
Office Manager
05.2022 - 12.2022
Dock Clerk/Shipping and Receiving Associate
Americold Logistics
07.2021 - 05.2022
Overnight Stocker
Lowe’s Home Improvement Store
07.2020 - 07.2021
Bachelor of Science - Business Administration
DeVry University