ANTHONY D. RIVERA
NC
Summary
Dynamic professional with a proven track record in hospitality and retail, exemplified during my tenure at JUNIOR'S CATERING RESTAURANT. Excelled in multitasking and problem-solving, enhancing customer satisfaction and streamlining operations. Skilled in front desk operations and housekeeping, I consistently delivered high-quality service, contributing to significant operational improvements.
Overview
6
6
years of professional experience
Work History
Hospitality Worker/Front Desk Associate
JUNIOR'S CATERING RESTURANT
06.2023 - 12.2023
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Guest Services Cashier
SWEET GREENS SALAD BAR
11.2022 - 05.2023
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively.
- Managed large sums of cash responsibly, adhering to strict cash handling procedures for security purposes.
- Maintained a clean and organized workspace, ensuring optimal efficiency and professionalism.
- Stayed up-to-date on current promotions, special events, and new product offerings to inform guests accurately and enthusiastically.
Retail Sales Associate
FOREVER21
04.2021 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
CASHIER
Shake Shack
01.2021 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
SCHOOL STORE CASHIER
BROOKLYN LAB HS STORE
03.2018 - 06.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
SYEP/Office Data Entry Clerk
New York Housing Authority
06.2019 - 08.2019
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
- Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.
- Supported departments across the organization with their data entry needs, demonstrating adaptability in various roles and responsibilities.
- Helped maintain a clean and organized workspace that fostered increased productivity among all team members involved in data entry efforts.
Education
Bachelor of Arts - Liberal Studies
SAINT AUGUSTINE UNIVERSITY
Raleigh, NCHigh School Diploma -
BROOKLYN LABORTORY CHARTER SCHOOL
Brooklyn, NY06-2020
Skills
- Cleaning and sanitizing
- Upselling strategies
- Housekeeping
- Event preparation
- Concierge support
- Prep work
- Hospitality services
- Problem-solving skills
- Multitasking Abilities
- Team building
Timeline
Hospitality Worker/Front Desk Associate
JUNIOR'S CATERING RESTURANT
06.2023 - 12.2023
Guest Services Cashier
SWEET GREENS SALAD BAR
11.2022 - 05.2023
Retail Sales Associate
FOREVER21
04.2021 - 11.2022
CASHIER
Shake Shack
01.2021 - 06.2021
SYEP/Office Data Entry Clerk
New York Housing Authority
06.2019 - 08.2019
SCHOOL STORE CASHIER
BROOKLYN LAB HS STORE
03.2018 - 06.2021
Bachelor of Arts - Liberal Studies
SAINT AUGUSTINE UNIVERSITY
High School Diploma -
BROOKLYN LABORTORY CHARTER SCHOOL
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