Sales and Business Development professional with extensive experience in Western U.S. Ports, brand management,
people management and operations. This Includes in depth knowledge of port operations, cargo stowage/stability
accident prevention and safety regulations. Responsible for generating new business as well as maintaining existing
relationships, with a track record of outstanding sales results. Expertise also includes oversight of teams up to 15
employees, with a focus on training and creating collaborative, successful teams. Industry experience includes:
Automotive, Insurance, Marine, Orthopedic/Medical.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Internet Sales Manager
Airport Marina Ford
Los Angeles, CA
08.2016 - Current
Manage online leads, conduct outbound calls, and nurture client relationships across multiple channels (including
CRM, phone, and in-person) to close sales; negotiate prices, terms of sale, and service agreements
Among top 3 producers in gross sales each of the past 5 years, maintained exceptional conversion rate from leads to sales and closing rate on final vehicle sales (1.5-2x higher than national average)
Exceeded individual sales goals every year, including gross sales increases of 50% in 2020 and 100% in 2021
Grew repeat and referral business by maintaining strong customer relationships
Provided superior and individualized customer service
Responded to internet inquiries and phone calls in timely matter
Located merchandise across various stores to address customer needs
Achieved sales goals and targets by cultivating and securing new customer relationships
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Principal Consultant / Business Development
LA Source Consulting / Neet City
Los Angeles, CA
01.2014 - 01.2016
Connected leading solar industry providers (Solar City, Canadian Solar, PermaCity) to government entities, expediting permitting process for power projects and reducing carbon footprint across state
Led customer acquisition, business development, and financial planning on projects valued higher than $100M
Supported development of app streamlining permitting process for compliance with government bill AB2188
Applied Sales expertise to support company sales and service functions.
Oversaw project teams and maintained quality-minded schedules.
Liaised with manufacturers, municipalities, and sales team to better understand customer needs and have a streamlined permitting process
Sales Manager / Consultant
Pioneer Ship Supply
Los Alamitos, CA
01.2008 - 01.2014
Achieved $7M in individual annual sales; promoted from sales representative to business development lead after increasing revenue by $3M in one year through new contracts
Managed and mentored a team of 5 responsible for supporting the Western US territory (including major ports along the Sacramento River, Columbia River, and Puget Sound)
Developed personal relationships with ship captains and ship management companies to provide provisions, D&E stores on a consistent and timely basis; leveraged heritage and language skills to develop extensive prospects in European markets
Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
Handled customer relations issues, enabling quick resolution, and client satisfaction
Established and cultivated solid business relationships with new or existing customers
Met with clients, delivering presentations, and provided cost effective solutions and service features
Closed lucrative sales deals using strong negotiation and persuasion skills
Attended industry conferences oversees, and other meetings with primary mission of expanding market opportunities.
Sales Manager
Alpha Plastix Inc.
Los Alamitos, CA
01.2005 - 01.2008
Pitched new strategies for expansion into acrylic fabrication, unlocking new revenue sources; partnered cross- functionally with product development teams to design and construct new products, supporting market expansion
Generated leads across wide variety of customers through extensive cold-calling and sales intuition
Met with clients, delivering presentations, and educating on product and service features and offerings.
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Sales Agent
New York Life Insurance
Long Island, NY
01.2003 - 01.2005
Marketed and sold insurance, annuity, and special retirement policies to individuals and businesses
Regularly exceeded annual sales goals; recognized with “Career Success” award for surpassing 40 new life insurance policy sales within 6 months of starting
Spoke to customers in native language to increase loyalty and establish relationships
Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Sold life, health and other various insurance and fianancial products to individuals and affinity groups using consultative selling techniques.
Met with prospective clients to discuss insurance needs and provide solutions.
Followed up promptly with interested clients to close sales.
Developed strong referral network in community to raise awareness and increase sales opportunities.
Operations Manager
Caffe Bar Scorpio
Queens, NY
01.2000 - 01.2003
Direct oversight of oval restaurant operations including inventory managemeny, P&L statement & budget review
Instrument / Implant Coordinator
Zimmer New England Orthopedic instrument supplier
Port Washington, NY
01.1999 - 01.2001
For Management of Full Time and Seasonal staff with focus on flexible scheduling and cross- training, Assembled instruments and orthopedic implants for surgeries at hospitals throughout five New York boroughs
Liaised between sales staff and hospitals to help provide seamless patient experience
Educational Background
Utilized customer service software to accurately enter customer data, process orders and update customer records
Worked effectively in fast-paced environments
Proven ability to develop and implement creative solutions to complex problems
Skills
Computer Skills –
Windows and Mac OS; Microsoft Office Suite; Custom Systems; Micros