Anthony Isaac Briseno
El Paso,TX
Summary
Proficient Computer Operator skilled at establishing controls and managing daily data jobs. Hardworking professional adept at correcting routine problems and escalating major concerns. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Moser Consulting
El Paso, TX
04.2024 - Current
- Responded promptly to customer inquiries via phone or email.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Managed user accounts including passwords resets, account creation and deletion.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Devised incisive workarounds and resolutions for IT-related problems.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Computer Operator II/Help Desk Technician
General Dynamics Information Technology Inc
El Paso, TX
05.2022 - 01.2024
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Assisted in the installation of new hardware and software components.
- Performed troubleshooting to diagnose and resolve technical issues.
- Configured security settings or access permissions for groups and individual users.
- Provided end-user training when needed.
- Supported remote desktop connections for users requiring assistance offsite.
- Managed user accounts including passwords resets, account creation and deletion using ADAM and MIM.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Maintained up-to-date case documentation for future reference.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Monitored performance and maintained systems according to requirements.
Customer Service Representative
Fred Loya Insurance
El Paso, Tx
01.2016 - 02.2021
- Interview prospective clients to learn about their financial needs and to discuss any existing coverage.
- Process applications, payments, corrections, endorsements and cancellations.
- Promote agency products to customers in person, on the telephone and in writing.
- Submit up-to-date activity and production logs to agency management for review.
- Develop, implement and monitor new underwriting guidelines for the agency.
- Follow up with potential clients regarding online information requests.
- Present and clearly explain insurance policy options to clients based on their needs and goals.
- Promote client retention through high-quality service and follow through.
- Serve as subject matter expert for non-standard coverage questions, property damage and collision
Office Clerk
Haul-Line Inc.
El Paso, TX
02.2011 - 01.2016
- Scanned and filed forms, reports, correspondence and receipts.
- Contacted staff and customers to retrieve files.
- Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
- Provided administrative support to the management staff.
- Maintained all department files inclusive and confidential.
Receptionist
Candia Property Management
El Paso, TX
04.2009 - 01.2011
- Computed, recorded, and proofread data, records and reports.
- Established and maintained effective communication system.
- Provided office support for a small family business
- Looked up information with computer programs.
- Reviewed files to check for complete and accurate information.
Education
Network Administration & Security -
MyComputerCareer.com
Raleigh, NC12-2021
High School Diploma -
Riverside High School
El Paso, TXCertification
Microsoft Technology Associate: Security Fundamentals
- Microsoft Certification ID: 991464022
Skills
- Active Directory Users and Computers
- MIM
- ServiceNow
- Azure
- Security
- Systems and Networks
- Cloud Computing
- Hardware Deployment
- Remote Desktop
- Citrix
- Operating System Knowledge
- Jira
- Confluence
Timeline
Help Desk Technician
Moser Consulting
04.2024 - Current
Computer Operator II/Help Desk Technician
General Dynamics Information Technology Inc
05.2022 - 01.2024
Customer Service Representative
Fred Loya Insurance
01.2016 - 02.2021
Office Clerk
Haul-Line Inc.
02.2011 - 01.2016
Receptionist
Candia Property Management
04.2009 - 01.2011
Network Administration & Security -
MyComputerCareer.com
High School Diploma -
Riverside High School
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