Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
GeneralManager

Anthony J Benedicto

Corona,NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Member Service Representative

Municipal Credit Union
Rego Park, NY
03.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Increased revenue by actively listening to customers and proposing optimal Product or Service offerings.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.

Bank Teller

Teachers Federal Credit Union
Briarwood, NY
03.2019 - 12.2019
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Sold and cross-sold bank products to new and existing customers.
  • Removed mutilated currency from circulation.
  • Identified sales opportunities and referred customers to branch partners in financial services

Banker IV

People's United Bank
Arvene, NY
07.2018 - 02.2019
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Opened, closed and updated accounts for customers.
  • Provided advice on different bank products and financial options.
  • Balanced teller drawers and ATM cash.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Exceeded goals through effective task prioritization and great work ethic
  • Developed and maintained courteous and effective working relationships
  • Carried out day-to-day duties accurately and efficiently

Bank Teller

Santander Bank Us
Jackson Heights, NY
01.2017 - 02.2018
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Sold and cross-sold bank products to new and existing customers.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services

Sales Consultant Representative

Sprint
Jackson Heights, NY
11.2015 - 01.2017
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Revitalized product revenues to over $10,000.00 in one year
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness

Education

Bachelor of Arts - Business Management

Berkeley College
New York, NY
12.2025

High School Diploma -

High School Of Applied Communications
Long Island City, NY
06.2013

Skills

  • Customer Retention Strategies
  • Customer Account Management
  • Service Recommendations
  • Building Customer Trust and Loyalty
  • Interpretation and Translation Services
  • Member Relations
  • Customer Standards Compliance
  • Clear Verbal Communication Skills
  • Credit Card Applications
  • Client Interactions
  • Phone Inquiries

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Member Service Representative

Municipal Credit Union
03.2020 - Current

Bank Teller

Teachers Federal Credit Union
03.2019 - 12.2019

Banker IV

People's United Bank
07.2018 - 02.2019

Bank Teller

Santander Bank Us
01.2017 - 02.2018

Sales Consultant Representative

Sprint
11.2015 - 01.2017

Bachelor of Arts - Business Management

Berkeley College

High School Diploma -

High School Of Applied Communications

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Anthony J Benedicto