Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Anthony J. Pignato

Tempe,AZ
Anthony J. Pignato

Summary

To secure a position as Consultative Sales / Client Support Services / Technical Account Manager / Field Service associate role at a progressive and established company where I can best utilize my diverse work experience, focused technical aptitude and strong interpersonal skills. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills primarily Remote/Telecommute /Hybrid schedule. :

Dedicated and career-minded with extensive experience in Sales/Customer Service/ Support in both corporate and small business settings. Experience providing definitive collaboration and technical insight to management to utilize in key internal process updates and improvements for operational efficiency. Provided agent-mentoring and small group training support sessions to assist management periodically throughout tenure. Resourceful and adaptable to learn new information and system processes quickly. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities whenever called on to meet team goals.

Overview

14
years of professional experience

Work History

Medical Claims Processor

Job overview

  • National Billing & Collections Team- (One year experience.)
  • Electronic Clearinghouse medical insurance claims administration and collections, Utilized various intranet resources and web-based portals and tools to service pending medical insurance claims / Claims cycle management/ researched/ resolve current / pending/ outstanding claims and status review EOB /pre- authorization documentation for issues / confirmation of receipt of all compliant forms, correct info and proper coding as required to expedite claim resubmission for payor acceptance and successful billing
  • Otherwise pend for further escalations followup process per regulatory/ administrative requirements
  • Managed inbound and outbound phone queues / Expedited claim status and systems coding. Review and qualification of complex medical documents for billing or for further escalation activity.

Apria Healthcare
Chandler, AZ.

Intake Specialist -CQ Provider/ Patient Services
09.2015 - 10.2020

Job overview

  • DME / National Oxygen Team - (Four years experience.)
  • Priority/Hospital Discharge Medicare & Medicaid /DQP -Certified Reviewer / Subject Matter Expert)
  • Responsible for consistent and timely delivery of critical services to clients and patient locations within specific SLA timeframes. Performed time-critical, same-day medical documentation qualification review for pending Hospital discharge patient orders to ensure receipt of all qualified/ compliant documentation prior to delivery as per Branch orders received
  • Extensive daily communication with hospital staff, doctors, case managers and patients alike.
  • Received extensive continuous education and ongoing support in both virtual and classroom settings ensure order integrity and procedure are maintained meeting regulatory and compliance standards required to retain Apria's ongoing Joint Commission Accreditation- Apria Healthcare Corporate HQ /HR- 949-639-2000.

Kett Engineering- Volkswagen /Audi Proving Grounds
Maricopa, AZ

Test Driver
06.2012 - 08.2014

Job overview

  • Operation for daily evaluation of Prototype, Pre-Production and specialized test vehicles on various facility test tracks and pre-established routes throughout Arizona.
  • Drove 250-400 miles per shift on and off site as indicated per specialized test requirements as outlined /scheduled.
  • Duties included complete vehicle safety and maintenance inspections, specialized test procedures, performance and durability evaluation of new vehicle systems, subsystems and related test components
  • Use of data logging and other precision electronic equipment.
  • Daily follow-up report writing & meeting with Engineering staff to discuss noted performance issues and fault symptoms or other vehicle events triggered within scope of ongoing test objectives
  • Jeff Norton (Site Supervisor)) 480.695.0275

Go Daddy Software Inc
Scottsdale, AZ.

Sales and Support Consultant
07.2007 - 11.2009

Job overview

  • For leading domain name registrar /web hosting & software company, providing customers quick and cost-effective solutions towards a successful online promotions for business or personal web endeavors
  • Earned promotion to the Customer Development / Retention Sales
  • Competitive, high volume, metrics-driven environment
  • Consistently met or exceeded sales goals and metrics
  • 480.505.8800

Thor IT Group, Contracted for Network Infrastructure Corporation
Phoenix, AZ.

Sales/Project/Administrative Support Associate
02.2002 - 08.2003

Job overview

  • NICweb.com, now US.Logicalis.com) Arizona’s largest computer network integrations / consulting firm
  • Core business included K-12 Education, Sports Arenas and Casinos, Government facilities and small to medium-sized businesses
  • Assisted account managers to expedite RFP /bid proposals submission process
  • Engaged in vendor & customer relations, all aspects of proposal including all blueprints, technical diagrams, materials outlines and price lists
  • Scheduled staff attendance at industry trade shows and conferences throughout US.
  • Assured NIC's corporate branding identity through logo design and promotion including new uniforms and apparel, office tools and supplies and other promotional items for industry event distribution.

EarthLink Network
Phoenix, AZ.

Internet Broadband Sales Consultant
07.2000 - 11.2001

Job overview

  • Inbound retail Sales/Technical Support associate for Internet-related products and services
  • Sold /supported a wide range of innovative and cost-effective internet and telecommunication services available for home users, mobile users and small to medium-sized businesses.

PSI Engineering
Tempe, AZ

Production Assistant-Deburring & Assembly Tech
01.1997 - 09.1998

Job overview

  • DeBurring and Assembly Technician at PSI Engineering, a CNC /Aerospace shop in Tempe, AZ a specialized manufacturer of NHRA drag-racing superchargers and related high performance racing equipment & precision aerospace components. WWW.PSIsuperchargers.com

Education

Arizona State University And Mesa Community College
Tempe, AZ

CompTIA A+ Certification-Pending- Coursera Google IT Support Training- In progress from Computer Information Systems
2023

Benjamin Franklin Institute of Technology

A.S from Automotive Engineering Technology
1993

Ipswich High School

H.S. Diploma
1989

Skills

  • Medicare/CMS & Fee for Service billing experience
  • Insurance Eligibility and Determination, EOB review, CMN filing, status and claim submission process
  • Familiar with CPT /HCPC and ICD9 and ICD10 Dx coding and medical terminology
  • Medical Documentation Subject Matter Expert / DQP Certified -Extensive training received in documentation review process to confirm key elements exist where and when required to qualify patient individually per current medicare guidelines and compliance regulations
  • HIPAA Compliancy trained for proper handling of PHI
  • Claim Validity Determination
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Intake Specialist -CQ Provider/ Patient Services

Apria Healthcare
09.2015 - 10.2020

Test Driver

Kett Engineering- Volkswagen /Audi Proving Grounds
06.2012 - 08.2014

Sales and Support Consultant

Go Daddy Software Inc
07.2007 - 11.2009

Sales/Project/Administrative Support Associate

Thor IT Group, Contracted for Network Infrastructure Corporation
02.2002 - 08.2003

Internet Broadband Sales Consultant

EarthLink Network
07.2000 - 11.2001

Production Assistant-Deburring & Assembly Tech

PSI Engineering
01.1997 - 09.1998

Medical Claims Processor

Arizona State University And Mesa Community College

CompTIA A+ Certification-Pending- Coursera Google IT Support Training- In progress from Computer Information Systems

Benjamin Franklin Institute of Technology

A.S from Automotive Engineering Technology

Ipswich High School

H.S. Diploma
Anthony J. Pignato