Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Anthony J Sams

Anthony J Sams

Tullahoma,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude in a fast-paced environment. Willingness to take on added responsibilities to meet team goals. Experience and skilled in accounting, management, customer service, bank deposits, leadership, and budgeting.

Professional in customer service leadership with strong record of delivering impactful results. Skilled in team collaboration, conflict resolution, and driving customer satisfaction. Known for adaptability and reliability, ensuring seamless operations even in dynamic environments. Valued for strong communication, problem-solving abilities, and solution-focused mindset.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Parttime Customer Service Leader

Food Lion
12.2022 - Current
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
  • Ensure the workstation and front-end area of the store has a neat and clean presentation.
  • Maintains proper knowledge of all sales associate register functions and Front-End accounting services.
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • reconcile six cash registers drawers at the end of the night
  • Produce Back Stocking
  • Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
  • Unload trucks for the Produce Department
  • Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO).

STATE CUSTODIAN

Motlow State Community College
05.2022 - 07.2022
  • Supervised new hires in early training to ensure longevity.
  • Communicated with supervisor and assistant manager to ensure goals were met each night.
  • Operated machinery and maintained a clean and safe environment for students and staff.
  • Kept building spaces premises clean inside and outside.

SEASONAL PRELOADER

UPS
11.2021 - 02.2022
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Delivered packages to residents as a driver helper.

SHIFT LEADER

Jersey Mikes Sub
03.2019 - 03.2021
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements.
  • Handled escalated customer concerns and emergencies in absence of manager.
  • Trained multiple people while finding the right manager and while the assistant was out on leave.
  • Filled in as an assistant manager while the assistant manager was out on leave.

Cashier

Walmart
10.2019 - 01.2020
  • Processed sales transactions to prevent long customer wait times.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Contributed to team success by completing jobs quickly and accurately.
  • Smiled and interacted with customers as if they were part of my family.

CUSTODIAN

Parks and Recreation
06.2015 - 09.2019
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Helped in many departments in the summer such as being a lifeguard, helped in concessions, and helped at events.
  • Supervised new hires in early training to ensure longevity.
  • Trained new employees on custodial operations.

Education

Associate of Science - Accounting

Motlow State Community College, Tullahoma, TN
12.2020

Skills

  • Decision-making

  • Customer relations

  • Cash handling

  • Escalation handling

  • Retail Merchandising

  • Time management

  • Loading and unloading

  • Team Management

Certification

  • The National Society of Leadership and Success (NSLS). 08/01/2022-08/01/2024
  • Mentor for TN Achieves 08/01/2022-08/01/2024

Accomplishments

  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Parttime Customer Service Leader - Food Lion
12.2022 - Current
STATE CUSTODIAN - Motlow State Community College
05.2022 - 07.2022
SEASONAL PRELOADER - UPS
11.2021 - 02.2022
Cashier - Walmart
10.2019 - 01.2020
SHIFT LEADER - Jersey Mikes Sub
03.2019 - 03.2021
CUSTODIAN - Parks and Recreation
06.2015 - 09.2019
Motlow State Community College - Associate of Science, Accounting

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Anthony J Sams