Anthony James Lauderdale Jr
Lloydminster ,Saskatchewan
Summary
Dynamic and results-driven professional with extensive experience at Manayunk Diner & Minella’s Diner excelling in staff management and operational efficiency. Proven track record in enhancing customer satisfaction and team performance through effective training and conflict resolution. Skilled in inventory control and cash handling, fostering a positive dining atmosphere while maximizing productivity.
Overview
21
21
years of professional experience
Work History
Waiter, Bartender
Minella’s Diner
Wayne, PA
05.2012 - Current
Manager, Waiter, Bartender
Manayunk Diner
Manayunk Pa
09.2004 - 05.2012
- Oversaw daily operations to ensure efficient service and adherence to quality standards.
- Managed staff scheduling, optimizing labor costs while maintaining service levels.
- Implemented training programs to improve team performance and customer satisfaction.
- Developed standard operating procedures for kitchen and front-of-house operations.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained cleanliness and organization of dining areas, enhancing overall ambiance.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Assisted in training new staff on menu items and service protocols, improving team efficiency.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma - Bartender School
Philadelphia Regional High School
Center City Philadelphia Skills
Customer service
Staff management
Inventory control
Cash handling
Team training
Shift supervision
Operational efficiency
Menu knowledge
Conflict resolution
Quality assurance
Event setup
Time management
Performance evaluation
Employee engagement
Problem resolution
Service protocols
Communication skills
Attention to detail
Cleanliness
Order taking
Decision-making
Professional appearance
Guest relations
Menu presentation
Table bussing
Tableside service
Accurate money handling
Daily specials memorization
Upselling techniques
Basic math
High volume dining
Bar terminology
Team collaboration
Beverage service
Menu design
Food allergy awareness
POS operation
Food service etiquette
Timeline
Waiter, Bartender
Minella’s Diner
05.2012 - Current
Manager, Waiter, Bartender
Manayunk Diner
09.2004 - 05.2012
High School Diploma - Bartender School
Philadelphia Regional High School