Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anthony Jean III

San Francisco,CA

Summary

Efficient team member with strong customer service skills, capable of handling multiple tasks while maintaining high standards of time management. Aims to ensure every customer interaction is positive and impactful.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Instant Return Representative

Hertz Corporation
11.2024 - 04.2025
  • Provided world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
  • Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
  • Inspect vehicles and record any new damage or major cleaning requirements and complete required documentation

Wheelchair Agent

G2 Secure Staff
08.2023 - 06.2024
  • Provided extraordinary customer service to airline passengers who may require special assistance during airline travel, including disabled passengers, and unaccompanied minors.
  • Provided great assistance, information and customer service as requested to arriving, transferring or departing passengers
  • Assisted passengers with baggage as needed and coordinate with airline gate agents, dispatchers and management to ensure a safe and satisfactory travel experience
  • Safely transported passengers by providing walking assistance or wheelchair service as requested

Lead Event Staff Representative

SCE Guest Services
11.2014 - 01.2015
  • Served as a lead customer service representative for live, game-day competitions for both men and women’s basketball games at the University of San Francisco by performing in various capacities to ensure the facility is running as planned.
  • Monitored access points while conducting bag searches for guests entering the facility; electronically processed tickets using handheld scanning devices.
  • Enforced the facility's rules and regulations by ensuring guests are in compliance; navigated guests to their destination within the facility; and answered questions from fans/alumni/students.
  • Provided light security detail by monitoring VIP access points while conducting photo identification checks to verify age of guests entering the facility to ensure that everyone in the event is in compliance with the legal age limit for engaging in drinking alcohol or tobacco.

Education

GED -

Fort Lauderdale High School
Fort Lauderdale, FL
01-2006

Skills

  • Customer service
  • Vehicle inspection
  • Safety compliance
  • Conflict resolution
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Dependability and responsibility

Certification

  • Security Guard Class G License (Lis #: 6840551)
  • CPR & First Aid Certification (AED)

Timeline

Instant Return Representative

Hertz Corporation
11.2024 - 04.2025

Wheelchair Agent

G2 Secure Staff
08.2023 - 06.2024

Lead Event Staff Representative

SCE Guest Services
11.2014 - 01.2015

GED -

Fort Lauderdale High School

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