Experienced Licensed Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet patient needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Optician
Costco Wholesale Corp
Fairfield, CA
10.2016 - Current
Protects patient's PHI and and follows HIPPA privacy rules.
Performs measurements accurately to ensure seg heights and optical centers are correct .
Enhances customer satisfaction by assisting with the selection of eyewear frame and lenses.
Inputs patient's Rx into data base correctly.
Listens to patient concerns trouble shooting the problem at hand.
Makes the correct adjustments to have glasses fit properly.
Coordinated with insurance providers to verify allotments towards frame and lenses.
<ul>
<li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li>
<li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li>
<li>Resolved delivery route issues and discrepancies proactively.</li>
<li>Achieved daily delivery route send-off quotas efficiently.</li>
<li>Scanned and sorted packages onto appropriate delivery routes accurately.</li>
<li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li>
<li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li>
<li>Ensured proper documentation and labeling for each package before dispatch.</li>
<li>Trained new staff on customer service protocols and best practices.</li>
<li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li>
<li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li>
<li>Surpassed sales goals through the implementation of successful marketing strategies.</li>
</ul> at VEHO TECH INC<ul>
<li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li>
<li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li>
<li>Resolved delivery route issues and discrepancies proactively.</li>
<li>Achieved daily delivery route send-off quotas efficiently.</li>
<li>Scanned and sorted packages onto appropriate delivery routes accurately.</li>
<li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li>
<li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li>
<li>Ensured proper documentation and labeling for each package before dispatch.</li>
<li>Trained new staff on customer service protocols and best practices.</li>
<li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li>
<li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li>
<li>Surpassed sales goals through the implementation of successful marketing strategies.</li>
</ul> at VEHO TECH INC