Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
Awards
Timeline
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Anthony Kveton

Davenport,FL

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Recognized for a strong commitment to teamwork and consistently achieving high levels of customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Passionate about creating memorable guest experiences and fostering a positive team atmosphere.

Overview

11
11
years of professional experience

Work History

Server & Certified Trainer

Topolino's Terrace, Flavors of the Riviera
08.2021 - Current
  • Full knowledge of a seasonal and from scratch menu including knowledge of the quality of ingredients and where they are sourced from, wine pairings to complement and contrast the flavors, and extensive knowledge on Southern French and North Italian cuisine.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Able to display verbal and referenced accuracy of the 85+ bottle wine on menu and recommend perfect pairings based guest palate.
  • Wine bottle service also includes decanting wine per recommendation or request, proper timing between courses and always pouring for the guest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Knowledge of the PX/VIP guests whether it be Company CEO's and Presidents or influencers, providing chef's specials (hors-d'oeuvres, amuse-bouche) that are not normally offered on the menu.


Server

The Melting Pot -Orlando
01.2021 - 08.2021
  • Responsibilities include preparing fresh ingredients for all cooking styles daily & ahead of time during service for anticipation of next courses.
  • Being able to greet, take an order, and lay out the coursing dining experience in an easy to digest manner to any guest.
  • Utilizing the Toast handheld POS device for flawless service i.e. drinks would be sent and arrive from the bar before leaving the table gathering while the whole order.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings to achieve guest satisfaction seen only at the #1 franchise in Orlando.
  • Cooking tableside for cheese and chocolate fondue while also making talk with patrons to make a guest connection. Being responsible for all cooking styles (broth, oil, and grill) as well.
  • Cleaning and re-marking the table top between each course in anticipation of the next course.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Full knowledge of an extensive wine list and craft cocktails.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Server

Miller's Ale House, Kissimmee, FL
08.2020 - 01.2021
  • Responsibilities include anticipating the needs of a large number of guests in a consistently high volume setting, while achieving multiple guest surveys through an online survey system.
  • Being responsible for other servers as a shift lead for 75% of my weekly shifts.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Server

Walt Disney World, Tony's Town Square
05.2018 - 11.2020
  • Responsible for providing the highest level of hospitality to a reservation list of 1200+ a day.
  • Expertise tableside wine service required, sparkling and regular, to enhance dining experience.
  • Providing knowledge of the different dining packages to ensure the guest is not overwhelmed during transactions.
  • Being able to sell off-the-menu chef specials for the day that would constantly rotate to something new.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.

Server, Certified Trainer, Bartender

Red Lobster, Clermont, FL
01.2015 - 11.2019
  • Responsible for a casual-fine dining atmospheric service and providing knowledge of 10+ species of fish at all times disregarding seasonal seafood promotions (i.e. Crabfest, Lobsterfest, etc)
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintaining service bar, to-go orders, inside bar and guests all at the same time while achieving a high number of surveys.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Education

High School Degree -

Needville High School
Needville, TX
01.2014

Skills

  • Strong work ethic
  • POS system operations
  • Detail-oriented
  • Cash handling proficiency
  • Cross-training versatility
  • Advanced wine knowledge
  • Exceptional customer service
  • Cash transaction processing
  • Menu memorization
  • Team collaboration
  • Skilled in enhancing customer purchases
  • Understanding of allergy protocols & prevention strategies
  • Effective task organization

LANGUAGES

English

Interests

  • I enjoy participating in climbing for overall physical and mental well-being
  • Regularly practice mindfulness and meditation for overall wellness
  • Road Trips as well as international traveling
  • Yoga
  • Wine Tasting
  • Video Gaming
  • Hardware Technology regarding computers

Awards

Numerous guest survey awards, Quarterly Award Recipient x2

Timeline

Server & Certified Trainer

Topolino's Terrace, Flavors of the Riviera
08.2021 - Current

Server

The Melting Pot -Orlando
01.2021 - 08.2021

Server

Miller's Ale House, Kissimmee, FL
08.2020 - 01.2021

Server

Walt Disney World, Tony's Town Square
05.2018 - 11.2020

Server, Certified Trainer, Bartender

Red Lobster, Clermont, FL
01.2015 - 11.2019

High School Degree -

Needville High School

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