Anthony L. Williams
IT Professional
The Colony,TX
Summary
Resourceful Senior information technology specialist with 20+ years of progressively expanding experience managing and supporting a variety of technologies and hardware, for large and small-scale organizations globally. Proven history of managing complex infrastructures, data center operations, and IT projects. ITIL certified specialist in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Sr I, Technical Support Specialist
LyondellBasell Industries
Carrollton, TX
12.2011 - Current
- ICON Consultant Dec 2011 - Nov 2015 - converted to full-time employee
- Primary purpose is to administer, support, analyze, and help manage the pace and impact of information technology change on systems and infrastructure.
- Provide on-site/remote support and troubleshooting for physical and virtual server infrastructure; build/upgrade/maintenance for approximately 3000 servers globally.
- Designed and implemented backup solutions utilizing EMC's Data Domain and Networker across multiple data centers; eliminating use of tape backups and offsite tape storage.
- Prescribe system backup/recovery procedures and direct recovery operations in the event of destruction of all or part of the OS or other system components (Disaster Recovery).
- Collaborated with Network and Applications teams for troubleshooting server-side network issues, and/or application performance issues.
- Conduct system analysis, configuration management, and develop improvements for system software performance, availability, and reliability.
- Complete special tasks, projects, and other duties as assigned.
Education
Bachelor of Science - Business Information Systems
University Of Phoenix
Tempe, AZ 08.2005 - 01.2008
MBA -
University Of Phoenix
Tempe, AZ 02.2008 - 06.2009
Skills
Communication & Interpersonal Skills
MS Server 2000 - 2019
Attention to Detail
Technical Savviness
Troubleshooting Issues
EMC Networker and Data Domain
System Upgrades and Performance
ITIL Foundation Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Sr I, Technical Support Specialist
LyondellBasell Industries
12.2011 - Current
MBA -
University Of Phoenix
02.2008 - 06.2009
Bachelor of Science - Business Information Systems
University Of Phoenix
08.2005 - 01.2008