Anthony M. Burke
Clermont,FL
Summary
Experienced in sales and customer service, retired military professional with a strong background in aircraft avionics. Throughout a 24-year career, excelled as a manager, supervisor, and subject matter expert in this field. Successfully contributed to Developmental Test projects worth over $10B, played a key role in Technical Manual Development, and conducted Aircraft Maintenance on more than 30 programs. Extensive expertise and dedication to excellence, well-equipped to bring valuable insights and skills to any organization in need of a seasoned professional.
Overview
25
25
years of professional experience
Work History
Bank Teller
PNC Bank
12.2023 - 07.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Delivery Coordinator
Lowe’s
01.2021 - 11.2023
- Determined need for primary point of contact for assembly issues; initiated, developed and implemented process ensuring all required assembled products delivered completely
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency
- Consulted with customers about delivery and order preparation requests.
Sales & Customer Service
Mike Weiss Agency, American Family Insurance
01.2016 - 01.2021
- Created a New Homeowner/Vehicle intake sheet subsequently used by two other area agencies
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs
- Identified coverage error in standard quoting practice, determined which customers were affected and implemented process to address situation quickly
- Developed strong relationships with clients through consistent communication and exceptional customer service
Section Chief & Squadron Superintendent
Bomber Logistics Test And Evaluation, USAF
01.2010 - 01.2016
- Oversaw 25+ concurrent programs at 15 operating locations
- Planned, executed and reported on Developmental Logistics Test & Evaluations on B-2A, B-1B, B-52H aircraft
- Authored Bomber/Munitions Combined Evaluations
- Developed new standard for Logistics Test Planning within Bomber Unit cutting future authoring by 30%
- Re-designed ground test hour access database
Non-Commissioned Officer in Charge
Technical Order Control Unit, USAF
01.2006 - 01.2010
- Evaluated 1K+ new aircraft maintenance tasks for technical accuracy, ensured correct digital format specifications
- Developed new process between AF and Contractors to efficiently implement changes
- Directed combined Air Force/Contractor support team authoring/editing 80+ technical procedures in under 30 days
- Identified and revised excessive hardware requirements for the C-130 Integrated Maintenance Information System computer purchases
- Rewrote C-130 AMP equipment cooling system primary high-velocity fan removal/installation procedures
Section Training Monitor & Lead Scheduler
Bomber Flight Instrument Control, USAF
01.2002 - 01.2006
- Developed scheduling system ensuring full labor coverage
- Created, implemented program to train shop personnel on B-2A flight controls system.
- Oversaw work center personnel training
- Worked as lead technician on two B-1B technical order (TO) enhancement programs, utilized expert knowledge to complete engine instrument process
509th OG Quality Assurance Inspector
USAF
01.2000 - 01.2002
- Implemented new system for tracking, updating Maintenance Personnel Quality Assurance Evaluations
- Reduced impact on mission by cutting requirement for “scheduling” tasks by 75%
- Developed new procedure for performing Aircraft Compass Alignment; led aircraft “Impoundment Program"
- Identified error in contractor source data preventing catastrophic situation; re-authored process to ensure maximum safety towing A/C with Running Engines
- Created new engine “Impoundments Folders” to provide maintenance superintendents documents/processes/references to efficiently complete aircraft impoundment
Skills
- Customer service
- Active listening
- Critical thinking
- Data collection
- Relationship building
- Problem resolution
- Computer proficiency
- Complaint resolution
- Follow-up skills
- Professional telephone demeanor
Timeline
Bank Teller
PNC Bank
12.2023 - 07.2024
Delivery Coordinator
Lowe’s
01.2021 - 11.2023
Sales & Customer Service
Mike Weiss Agency, American Family Insurance
01.2016 - 01.2021
Section Chief & Squadron Superintendent
Bomber Logistics Test And Evaluation, USAF
01.2010 - 01.2016
Non-Commissioned Officer in Charge
Technical Order Control Unit, USAF
01.2006 - 01.2010
Section Training Monitor & Lead Scheduler
Bomber Flight Instrument Control, USAF
01.2002 - 01.2006
509th OG Quality Assurance Inspector
USAF
01.2000 - 01.2002
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