Anthony M. Kenner
Mobile Tech Support
Washington,DC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Customer Service Desk Rep
Home Depot
Washington, United States
11.2020 - Current
- Maintained customer satisfaction with quick and professional handling of product returns.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- 90% customer satisfaction on customer surveys
- Efficiently managed returns, order pickups, and problem solving
- Received multiple Homer Awards highest level awards within 6 months time
Retail Sales Manager
T-Mobile
, MD
05.2019 - 12.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Maintain financial accounts by processing customer adjustments in a professional manner
- Increased customer base by 30% during the year 2016 due to the delivery of quick service.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Intern I.T
Hope Project
Washington, D.C
10.2019 - 11.2019
- Passed core 1 of CompTIA A+ currently studying for core 2
- Refurbished damaged laptops and desktops
- Installed windows 10 on laptops
- Helped repair damaged smart T.V motherboards.
- Sorted, organized and maintained files.
- Analyzed problems and worked with teams to develop solutions.
AGTAC Security Guard – JBS Beef Plant
Tolleson, AZ
12.2018 - 05.2019
- Received 100% accuracy rating from corporate office after completing a full month of correct beef transfer nationwide
- Kept records of customer interactions, processed customer accounts and filed documents
- Collaborated with team to quickly resolve customer complaints with appropriate action
- Effectively managed approximately 20 incoming calls daily.
Produce Clerk
Shoppers Food Warehouse
Capitol Heights, MD
03.2012 - 04.2015
- Cleaned and maintained produce storage units to assist with the timely distribution of perishables
- Took orders, hauled tons of fruits and vegetables while maintaining the overall display of the food
- Greeted and welcomed customers with a warm, friendly, and positive attitude
- Coordinated the repair and maintenance of produce displays and disposed of bruised unwanted food accordingly.
Volunteer
Sasha Bruce, Shelter Living Program
05.2011 - 06.2011
- Labor cleaning and restoring a homeless youth shelter of over 12 youths.
Education
School -
UDC Community College
12.2017 - 06.2019
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09.2010 - 06.2014
Skills
PROFESSIONAL SKILLSundefined
Additional Information
- AWARDS AND HONORS , Cross-Country Runner – Teens Run DC, Washington DC December 2012 through June 2014 Completed more than 12 races while improving my pace and breathing. Received 5 or more medals of Honor for my participation and completion of the races. Outstanding Employee Award - Summer Youth Employment Program, Washington DC June 2011 - August 2011 Recognized for outstanding behavior and service to mentors and dedication to fellow instructions properly.
Certification
CompTIA A+ certification
Timeline
Customer Service Desk Rep
Home Depot
11.2020 - Current
CompTIA A+ certification
08-2020
Intern I.T
Hope Project
10.2019 - 11.2019
Retail Sales Manager
T-Mobile
05.2019 - 12.2019
AGTAC Security Guard – JBS Beef Plant
12.2018 - 05.2019
School -
UDC Community College
12.2017 - 06.2019
Produce Clerk
Shoppers Food Warehouse
03.2012 - 04.2015
Volunteer
Sasha Bruce, Shelter Living Program
05.2011 - 06.2011
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09.2010 - 06.2014
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