Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Affiliations
Accomplishments
References
Languages
Timeline
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Anthony Peterson

Lehi,UT

Summary

Motivated Computer Science graduate with a solid foundation in STEM and a strong passion for technology. Eager to leverage my skills and grow further in the tech industry, with a particular interest in programming and software development. Quick to adapt and learn, I thrive in high-pressure environments, maintaining focus on detail and quality. Dedicated to solving complex problems and continuously expanding my knowledge of emerging technologies. Seeking opportunities to apply and enhance my technical expertise while contributing to innovative projects.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Consultant (Tier 1)

i.t.NOW
Pleasant Grove, Utah
02.2023 - Current
  • Company Overview: i.t.NOW services small to medium sized businesses based in the Wasatch Range, and provides all-encompassing technical support for most of its clients
  • I have gained familiarity with ticketing software and a wide range of administrative and technical support tools
  • As a Technical Consultant, I work on tickets submitted by any of our hundreds of clients, helping them fix any computer-related issues they may have over email, chat, and phone calls
  • This requires constantly adapting by learning new softwares and systems
  • I regularly utilize remote connection software similar to TeamViewer and assist users setting up their own remote connections via VPN or RDP
  • If a particularly complex issue arises and I am unable to find a resolution in a timely manner, I make sure to escalate the issue to the appropriate Senior IT support team to get the clients problem solved within the designated SLA policy
  • I always focus on making sure that the client is happy, and I meet or exceed my employers’ expectations in all fields

Delivery Truck Pre-Loader

UPS
Orem, Utah
10.2019 - 02.2023
  • Responsible for loading UPS delivery trucks with customer packages to be delivered
  • I consistently loaded an average of 180 packages/hour, and even more during the holiday season
  • Learned how to work well on a team in stressful situations, and how to work efficiently in a fast-paced environment
  • They had a good deal for Tuition Reimbursement, so I worked here in the mornings while studying at UVU during the day

Apparel Associate

Walmart
Orem, Utah
06.2019 - 08.2019
  • Processed returned items, attended the changing rooms, and provided friendly customer service
  • Learned good organizational skills and how to provide excellent customer service

Electrician

Huntsman Electric
West Jordan, Utah
06.2014 - 06.2019
  • A seasonal job where I worked as an assistant for my father
  • I was responsible for wiring electrical circuits for outlets, lights, light switches, speakers, and fire detection systems
  • Learned good critical thinking skills, how to read and interpret technical blueprints, how to work efficiently with my hands, and constantly worked on problem solving skills

Construction Worker

Private Construction Contract
Layton, Utah
06.2018 - 08.2018
  • Summer job working for a private contractor
  • We renovated the backyard of a private residence, adding a back patio and some sprinkler lines
  • Learned how to work effectively and produce quality results that satisfied the customer on my own with no supervision

Cashier/Food Prep

Popeyes Louisiana Kitchen
Lehi, Utah
03.2015 - 08.2015
  • I mostly worked the cash register and drive through orders
  • I also assisted with cleaning and organizational projects for management
  • Learned good communication skills, how to work well with a team, and provided quality customer service

Sales Associate

Zumiez
Lehi, Utah
11.2014 - 03.2015
  • Assisted customers by helping them find the product that best fit their specifications and needs
  • Learned how to communicate verbally in a professional setting while providing quality customer service

Education

Bachelor of Computer Science - Computer Science

Utah Valley University
Orem, Utah
12.2022

Computer Engineering

Utah State University
Logan, Utah
05.2019

High School Diploma -

Utah County Academy of Sciences
Orem, Utah
04.2016

Associate of Science -

Utah Valley University
Orem, Utah
04.2016

Skills

  • Object-Oriented Programming
  • Proficient in C
  • Functional Programming
  • Agile Software Development
  • Data Structures
  • Logical Architectures
  • Algorithms
  • Windows 7/10/11
  • Linux
  • Verbal/Written Communication
  • Organizational Skills
  • Web Development (HTML)
  • Database Management (SQL)
  • Version Control Systems (GitHub)
  • Helpdesk support
  • Technical guidance
  • Network administration
  • Issue resolution/troubleshooting
  • Microsoft Office Suite
  • Microsoft 365 Administration
  • Windows Active Directory Administration
  • Google Account Administration
  • LAN/WAN Networking
  • Troubleshooting Remote Connections (VPN/RDP)

Certification

  • Skill Certificate: Web Development. Awarded by UCAS in Dec. 2014
  • Associates of Science. Awarded by UVU in April 2016
  • Certificate of Completion: Programmer. Awarded by UVU in August 2021
  • Bachelors of Computer Science. Focus on Computer Science. Awarded by UVU in Dec. 2022

Extracurricular Activities

Volunteered at a local Sci-Fi space exploration experience called the Space Center in 2010, which was themed after the Star-Trek franchise.

Volunteered for America’s Freedom Festival: Stadium of Fire in 2014

Weekly group meetings to improve communication, teamwork, and conflict resolution skills. (Dungeons and Dragons)

10+ years’ experience troubleshooting computer hardware and software for family and friends. Includes: faulty internet/Wi-Fi connection, audio/video signal errors, printer installation/troubleshooting, software installation/operation (including anti-virus, VPN, and various video/audio/text chat services), and general device maintenance.

Affiliations

I have a deep appreciation for both outdoor adventures and cozy moments at home. Whether it be hiking, camping, hunting, or fishing, I love exploring nature with friends and family. I’m also a fan of all types of games—video games, card games, board games—and I enjoy immersing myself in a great story.

Boy Scouts – I was an avid member of my local Boy Scout troop as a young boy. I loved earning merit badges, helping my community, and learning many valuable skills along the way. I received the title of Eagle Scout in December 2014 after helping finish a construction project; the ceiling on the depot building used by the Utah County Sheriff’s Jeep Patrol(also known as Search and Rescue or VIPS: Volunteers in Police Service). Participating in Boy Scouts gave me the moral foundation and motivation to pursue a life full of learning and constant self-improvement.

NYLT– National Youth Leadership Training. Attending this camp taught me what it means to be a good leader. I learned how to set SMART goals, and various strategies for accomplishing those goals. I enjoyed the program so much that I volunteered the year after I attended. As a volunteer, I put the skills I learned from the program to good use by leading my own group of boy scouts through the various exercises and lessons to teach them those same skills. The best way to learn something is to teach it to your peers.

Accomplishments

  • Won several skeet and pistol shooting contests as a child
  • Became an Eagle Scout at age 14
  • Graduated with Associates of Science at age 17
  • Graduated with Bachelors of Computer Science at age 24

References

  • Michael Clawson (Current Supervisor): i.t.NOW - 2436 W 700 S, Pleasant Grove, UT, 84062 - (801) 671-0627, mclawson@itnow.net
  • Brad Roffer (Previous Supervisor): UPS - 573 N. 1500 W., Orem, UT, 84057, (562) 246-1675
  • Brent (Previous Employer): Private Contractor - Springville, UT, 84663, (801) 369-0772
  • Curtis Peterson (Father/Previous Supervisor): Huntsman Electric - West Jordan, UT, 84088, (801) 231-4504, crts_ptrsn@yahoo.com

Languages

English
Full Professional
Spanish
Elementary

Timeline

Technical Consultant (Tier 1)

i.t.NOW
02.2023 - Current

Delivery Truck Pre-Loader

UPS
10.2019 - 02.2023

Apparel Associate

Walmart
06.2019 - 08.2019

Construction Worker

Private Construction Contract
06.2018 - 08.2018

Cashier/Food Prep

Popeyes Louisiana Kitchen
03.2015 - 08.2015

Sales Associate

Zumiez
11.2014 - 03.2015

Electrician

Huntsman Electric
06.2014 - 06.2019

Bachelor of Computer Science - Computer Science

Utah Valley University

Computer Engineering

Utah State University

High School Diploma -

Utah County Academy of Sciences

Associate of Science -

Utah Valley University
Anthony Peterson