Anthony Richard Dees
Tampa,FL
Summary
Creative Business Leader with 15-year track record guiding operational process improvements with positive results, increasing revenues and reducing operating costs by sourcing and implementing new technology and resources in key business areas. Skilled at aligning human and technical resources to enhance return on investment and accelerate business progress. Strongly belief in diversity & inclusion, equality and positive work environments.
IT Experience started as Salesforce Business Analyst for Coca-Cola Corporate HR. After getting certified I managed Coca-Cola’s Sales and Service cloud as a Sr. Business System Manager, HRIS. I then worked as a Product Owner developing CTI app and Healthcare EHR integrations and eventually became the Director of Implementations, PMO at SpinSci Technologies (a start up tech company). Most recently I was Salesforce Cloud Advisor Practice Manager for a Salesforce Consulting company specializing in Financial Service Cloud, Health Cloud, Mulesoft, Sales and Service, and Marketing Cloud.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
PMO Program Manager
EMS Consulting
Tampa, FL
05.2021 - 08.2022
- Overseeing assignments, planning and coordinating in-house and outsourced resources allocated to 30+ managed support accounts at a given time.
- Overall program delivery responsibility for increasing consulting service SOW contracts from $3.5M to $10M in 2021 to 2022.
- Maintained positive customer relations by addressing concerns. Obtained 5 star Salesforce Survey and Award for successful Salesforce Implementations.
- Worked directly with Sales and Marketing on strategic offerings and solutions to grow Cloud Advisor Program Offerings.
- Hiring, training and mentoring of employees to boost performance and increase profit margins, revenue, and CSAT.
Director of Professional Services
Spinsci Technologies
Dallas, TX
04.2019 - 03.2021
- Head of implementation and delivery services consisting of portfolio of 30+ projects, minimizing operational deficiencies and driving customer satisfaction.
- Product Owner of Agenta, Call Center Salesforce AppExchange CTI tool to integrate Epic EHR and Telephony into Salesforce Cloud.
- Managed professional service team of 50 associates, celebrating milestones, supporting sales operations and determining future goals.
- Worked closely with software engineers and developers during beginning of 2020 pandemic to drive innovation, product research and development for COVID-19 healthcare centers for scheduling vaccinations, patient registration and analytics monitoring.
HRIS Manager
Coca-Cola
Brandon, FL
03.2017 - 04.2019
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Oversaw HR Technology needs for 100,000+ employee operation across United States and Canada locations.
- Technology Management and comprehensive understanding of HR Shared Services encompassing (payroll & compensation, talent acquisition, HR Master Data, Benefits, Retirement Services, Performance, Learning & Development, Employee Relations and Labor Relations
- Ownership of Business Continuity and Disaster Recovery for all HR Shared Services
- Completed end-to-end process mapping and documentation for all HR Services and Technologies
National Account Pricing Analyst
Coca-Cola
Brandon, FL
03.2015 - 03.2017
- Manage National Account pricing, trade groups, price lists, and national trade letters for 8,000+ product SKUs
- Developed tools and implemented robotic process automation to accurately update account pricing and reconcile invoice discrepancies.
- Coordinate with Financial Analyst and Key Account Managers on promotion schedules and approved article inventories and invoices.
Operations Lead
Coca-Cola
Brandon, FL
05.2007 - 03.2015
- Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management.
- Performed quality control and monitored production efforts.
- Oversee cross-functional teams to complete all phases of mass communications, fulfillment and marketing projects.
- Source supply and equipment vendors, negotiate contracts, pricing and service agreements with OPEX department annual budget of $12M
- Design and QA mass communications, logos, corporate training documents and field sales and marketing materials.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT01.2014
Associate of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FL01.2009
Skills
- Salesforce Management
- Finance & Insurance
- Product Sales Management
- National & Global Finance
- Call Center Technology & Analytics
- Banking and Credit Union Technology
- Exceptional Customer Service
- General Automotive Knowledge
- SAP, Kronos, AS400, Lawson, CRM, JIRA
- Highly Proficiency with Technology
Certification
- Salesforce Administrator ID 18303633
- CompTIA Project+ Certified: COMP001020820171
- Project Management Alliance: Duration-Driven Planning and Control
Timeline
PMO Program Manager
EMS Consulting
05.2021 - 08.2022
Director of Professional Services
Spinsci Technologies
04.2019 - 03.2021
HRIS Manager
Coca-Cola
03.2017 - 04.2019
National Account Pricing Analyst
Coca-Cola
03.2015 - 03.2017
Operations Lead
Coca-Cola
05.2007 - 03.2015
Bachelor of Science - Business Management
Western Governors University
Associate of Arts - Business Administration And Management
Hillsborough Community College
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