Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony S. Lister

Danville,KY

Summary

Seeking a position to utilize my experience and skills to protect and enhance owners assets and interest.

Overview

34
34
years of professional experience

Work History

Administrative Assistant

The Helton Law Office
Danville, KY
03.2024 - Current
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.

Provider Relations Specialist

Elevance Health
Danville, KY
12.2022 - 07.2024
  • Collaborated with other departments such as Sales or Technical Support when necessary to resolve complex customer requests.
  • Worked closely with team members to ensure excellent customer service standards were consistently met.
  • Provided customer service to customers with technical issues, answering questions and troubleshooting problems.
  • Researched and resolved issues related to provider contracts, credentialing requirements, and reimbursement claims.
  • Resolved conflicts between providers and payers through effective communication strategies.

Tier 2 Customer Service Representative

Helpware
Harrodsburg, KY
12.2021 - Current
  • Used remote login tools to assist clients with technical and product questions.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Maintained up-to-date case documentation for future reference.

Medical Office Coordinator

Selfrefind
Danville, KY
06.2015 - 12.2021
  • Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
  • Provided patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
  • Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
  • Cultivated relationships with specialists and other outside referral sources, communicating patient appointments and diagnoses.
  • Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
  • Assisted with new staff orientation and training and participated in ongoing performance evaluations in collaboration with senior physicians.
  • Followed industry-wide and office-specific guidelines for patient medical record retention timelines, purging office records every [Timeframe] as appropriate.
  • Organized patient files and streamlined operations to improve efficiency.

Executive Account Manager

L.A.W. Enterprises, LLC
Danville, KY
03.2010 - 06.2015
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Created presentation materials for sales, customer relations and management purposes.
  • Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Created and delivered in-depth sales presentations to potential customers.
  • Built sales forecasts and schedules to reflect desired productivity targets.

Staffing Coordinator

Crown Services Inc.
Lexington, KY
12.2011 - 06.2012
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Accomplished strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
  • Expanded regional provider network and met adequacy goals by determining network capacity and recruiting new practitioners.

Assistant Store Manager

SpeedyMart
Bardstown, KY
11.2005 - 12.2009
  • Coached and developed store associates through formal and informal interactions.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Maintained inventory by checking merchandise to determine levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.

Bank Branch Manager

PNC Bank
Lexington, KY
02.1990 - 08.1998
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.

Education

Bachelor of Arts - Business Administration

Kentucky Christian University
Grayson, KY

High School Diploma -

Lafayette Sr High School
Lexington, KY

Skills

  • Planning & Organizing
  • Problem Resolution
  • People Skills
  • Conflict Resolution
  • Training & Development
  • Reliable & Trustworthy
  • Team Management
  • Customer Service
  • Supervision & Leadership
  • Organizational Skills
  • Friendly, Positive Attitude
  • Critical Thinking
  • Computer Skills

Timeline

Administrative Assistant

The Helton Law Office
03.2024 - Current

Provider Relations Specialist

Elevance Health
12.2022 - 07.2024

Tier 2 Customer Service Representative

Helpware
12.2021 - Current

Medical Office Coordinator

Selfrefind
06.2015 - 12.2021

Staffing Coordinator

Crown Services Inc.
12.2011 - 06.2012

Executive Account Manager

L.A.W. Enterprises, LLC
03.2010 - 06.2015

Assistant Store Manager

SpeedyMart
11.2005 - 12.2009

Bank Branch Manager

PNC Bank
02.1990 - 08.1998

Bachelor of Arts - Business Administration

Kentucky Christian University

High School Diploma -

Lafayette Sr High School

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Anthony S. Lister