Stephanie Veney
Princeton,TX
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Paraprofessional
Princeton Independent School District
01.2023 - Current
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- CPI trained
Healthcare Customer Service Representative
Chewy.com
04.2021 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Capital One
01.2017 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Personal Banker
Wells Fargo Bank
10.2011 - 03.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Helped with any hiring by conducting interviews and making a decision on who fit the role best.
Lead Teller
Wells Fargo Bank
01.2007 - 10.2011
- Identified potential needs through observation, questioning and listening.
- Mentored newly hired team members on appropriate responses to patron questions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Answered inquiries regarding checking and savings accounts and other related products.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
Education
Graduate -
Plano Senior High School
05.2005
Skills
- Upselling Products and Services
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Building Rapport and Credibility
- Credit Card Payment Processing
- Money Handling Abilities
- Order Processing
- Time Management
- Teller Auditing
- Interviewing and Prescreening
Timeline
Paraprofessional
Princeton Independent School District
01.2023 - Current
Healthcare Customer Service Representative
Chewy.com
04.2021 - Current
Customer Service Representative
Capital One
01.2017 - 12.2019
Personal Banker
Wells Fargo Bank
10.2011 - 03.2016
Lead Teller
Wells Fargo Bank
01.2007 - 10.2011
Graduate -
Plano Senior High School
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