Anthony Tony Holland
Jonesboro,AR.
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
28
28
years of professional experience
Work History
Project Manager
- Project Leader for several projects that would bring Acxiom clients technical services in-house where
- Acxiom would act as their first point of contact for technical support
- During this time, I won two Acxiom “Diamond” awards for my work in this area.
Product Owner
- Creator and owner of the “Encryption Dashboard” which was developed specifically for one of Acxiom’s
- Fortune 100 clients that generated $1.5 million in revenue per year
- Encryption Dashboard Sales, Setup and Support Leader:
- Led a team of 8 associates whose primary jobs were to sell this the Encryption Dashboard product to
- Acxiom’s clients and their 3rd party partners
Insurance Agent
Liberty Mutual Insurance
10.2020 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Sales Agent
Tyler Garnett State Farm
05.2017 - 09.2020
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Followed up promptly with interested clients to close sales.
Sales Account Manager
Innovative Systems, Inc
09.2013 - 05.2017
- Farming for new business opportunities as well as following up on all leads and referrals while cultivating those leads throughout the entire sales process
- Meet with decision makers to discuss their needs as well as our product offerings and configured a plan as to how we can best fit their needs with our product offerings
- Responsible for the full sales lifecycle as it pertains to the current customer
- Act as the client advocate and the voice of the client on all matters
- Calling and meeting with clients on a regular basis
- Farming active customers to up-sell products and services by developing an understanding of their business and needs Handle all customer problems in a timely and efficient manner
- Maintain an in-depth product knowledge of the service offerings of the company
- Attend line of business conventions and seminars on the company’s behalf
Business Development and Product Marketing Manager
ABC Financial Services, 8320 HWY
03.2009 - 08.2013
- All IT related hardware and software sales for clients
- Identifying opportunities for generating additional revenue by attending club industry conventions and demonstrating our latest product offerings while also traveling to prospect sites as well as current clientele sites to meet with decision makers to discuss and demonstrate our latest line of business product offerings
- Ensuring that our group of products delivered the greatest business value to both the client and our company
- Work closely with other product owners, project managers, software testers and business analysts to coordinate and manage projects associated with new product implementation
- Assessing current and prospective client’s needs, researching, purchasing and testing of new products that could better serve the client as well as the company in future rollouts and upselling to clients
Account Manager
Acxiom Corporation, 301 E Dave Ward Dr
03.1996 - 02.2009
- While at Acxiom, I served in different capacities over my time there that allowed me gain valuable experience in several different areas including Business Development, Product Ownership, Account
- Management and Leadership
- I will summarize what I served in some capacity in the following areas:
- Business Development Manager:
- As Business Development Manager, I was responsible for developing prospective leads into new business opportunities and managing the entire sales cycle while also maintaining proper documentation items, email lists and marketing material, Operated as the lead point of contact for any and all matters specific to my assigned clients (JP Morgan
- Chase Bank, American Express, Guide Post Magazine) by building and maintaining a strong, long-lasting customer relationship while also responsible for upselling Acxiom products
Education
No Degree -
University of Arkansas, Fayetteville
Fayetteville, ARNo Degree -
University of Arkansas-Fort Smith
Fort Smith, ARSkills
- Budget Administration
- Project Management
- Staff Training
- Contract Management
- Expense Reports
- Cost Containment
- Project Planning
- Contract Development
- Contract Negotiation Expertise
- Quality Assurance and Control
- Client Relations
- Performance Evaluations
Affiliations
Elks Lodge - 2017 - Present
Jonesboro Baseball Commission BOD - 2018 - 2021
Webhogs Razorback Club - Vice President
Additional Information
As a board of director member for the Jonesboro baseball commission, I came up with the idea to create a travel baseball league only, separate from the rec league, which created an additional revenue stream for Joe Mack Campbell Park. I also have experience with scheduling league play and tournaments.
Timeline
Insurance Agent
Liberty Mutual Insurance
10.2020 - Current
Sales Agent
Tyler Garnett State Farm
05.2017 - 09.2020
Sales Account Manager
Innovative Systems, Inc
09.2013 - 05.2017
Business Development and Product Marketing Manager
ABC Financial Services, 8320 HWY
03.2009 - 08.2013
Account Manager
Acxiom Corporation, 301 E Dave Ward Dr
03.1996 - 02.2009
Project Manager
Product Owner
No Degree -
University of Arkansas, Fayetteville
No Degree -
University of Arkansas-Fort Smith
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