Currently a high-performing Workplace Planning Consultant II with over 25+ years of experience in finance. Highly skilled in client interactions, and offering a proven track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
• Maintained accurate records in LOS (Loan Origination System) and ensured all deadlines were met for underwriting and closing timelines.
• Proactively communicated with clients to explain loan terms, document requirements, and progress updates, helping reduce application falloff and improve client satisfaction.