Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Dee Jones

Colorado Springs,CO

Summary

Currently a high-performing Workplace Planning Consultant II with over 25+ years of experience in finance. Highly skilled in client interactions, and offering a proven track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Workplace Planning Consultant II

Fidelity Investments
08.2022 - Current
  • • Advised a book of over 700 participants on retirement planning, investment strategies, and 401(k) allocations, helping them optimize savings and long-term performance.
  • • Conducted comprehensive reviews of employer-sponsored plans, aligning investment choices with risk tolerance, time horizon, and financial goals.
  • • Collaborated with internal retirement specialists and investment advisors to provide holistic financial guidance, including rollover strategies and Roth conversions.
  • • Utilized financial planning software to develop scenarios for asset accumulation, income sustainability, and tax efficiency.
  • • Achieved high client satisfaction scores and regularly exceeded performance benchmarks related to client engagement and retention.
  • • Supported senior advisors in preparing financial plans and conducting market research to inform asset allocation and fund selection.
  • • Educated participants on investment basics, retirement vehicles (401(k), IRA, HSA), and portfolio diversification.

Senior Mortgage Loan Processor

Cherry Creek Mortgage
02.2020 - 08.2022
  • • Reviewed, verified, and processed mortgage loan applications from origination through closing, ensuring compliance with federal lending regulations (FHA, VA, conventional).
  • • Coordinated with loan officers, underwriters, title companies, and clients to collect required documentation and resolve processing issues promptly.
  • • Analyzed credit reports, income statements, tax returns, and appraisal reports to assess borrower eligibility and loan conditions.
  • • Maintained accurate records in LOS (Loan Origination System) and ensured all deadlines were met for underwriting and closing timelines.
  • • Proactively communicated with clients to explain loan terms, document requirements, and progress updates, helping reduce application falloff and improve client satisfaction.

Sr Mortgage Loan Processor

Gateway First Bank
09.2019 - 02.2020

• Maintained accurate records in LOS (Loan Origination System) and ensured all deadlines were met for underwriting and closing timelines.

• Proactively communicated with clients to explain loan terms, document requirements, and progress updates, helping reduce application falloff and improve client satisfaction.

  • Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
  • Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.

Life Insurance Agent

Senior Solutions Insurance
09.2019 - 01.2020
  • Licensed to provide supplemental Health and Life Insurance Products to Americans on budget
  • Met with families to offer programs supplied by their Union or Association
  • Developed a robust referral network by forging partnerships with local businesses and professionals within complementary industries such as financial planning or real estate.
  • Developed targeted marketing strategies that effectively reached potential clients within specific demographics or industries.

Mortgage Loan Processor

MDC Holdings
05.2016 - 08.2019
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Handled any conditions sent from underwriting departments.
  • Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.

Mortgage Loan Processor

Pulte Mortgage
08.2009 - 09.2014
  • Handled any conditions sent from underwriting departments.
  • Prepared file for final clear-to-close by branch management.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Maintained accurate records of loan processing activities and documents in CRM system.
  • Received on-going, comprehensive training on home loan products and mortgage process.

Education

High School Diploma -

Hinkley High School
Aurora, Co
05-1994

Skills

  • Over 30 years of experience in Customer Service and 25 years in Finance
  • Energetic and focused on achieving goals
  • Strong interpersonal communication
  • Meticulous in task execution
  • Transactional Excellence

References

  • Garret Redder, Fidelity Investments, WPC2 Leader, Garret.Redder@fmr.com
  • Skylar McCullough, Fidelity Investments, WPC1 Leader, Skylar.Mccullough@fmr.com
  • Jack Deitel, Fidelity Investments, C&A Leader, Jack.Deitel@fmr.com

Certification

  • SIE
  • Series 7
  • Series 66

Timeline

Workplace Planning Consultant II

Fidelity Investments
08.2022 - Current

Senior Mortgage Loan Processor

Cherry Creek Mortgage
02.2020 - 08.2022

Sr Mortgage Loan Processor

Gateway First Bank
09.2019 - 02.2020

Life Insurance Agent

Senior Solutions Insurance
09.2019 - 01.2020

Mortgage Loan Processor

MDC Holdings
05.2016 - 08.2019

Mortgage Loan Processor

Pulte Mortgage
08.2009 - 09.2014

High School Diploma -

Hinkley High School