Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Dee Jones

Colorado Springs,CO

Summary

Currently a high-performing Workplace Planning Consultant II with over 25+ years of experience in finance. Highly skilled in client interactions, and offering a proven track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Workplace Planning Consultant II

Fidelity Investments
Greenwood Village, CO
08.2022 - Current
  • • Advised a book of over 700 participants on retirement planning, investment strategies, and 401(k) allocations, helping them optimize savings and long-term performance.
  • • Conducted comprehensive reviews of employer-sponsored plans, aligning investment choices with risk tolerance, time horizon, and financial goals.
  • • Collaborated with internal retirement specialists and investment advisors to provide holistic financial guidance, including rollover strategies and Roth conversions.
  • • Utilized financial planning software to develop scenarios for asset accumulation, income sustainability, and tax efficiency.
  • • Achieved high client satisfaction scores and regularly exceeded performance benchmarks related to client engagement and retention.
  • • Supported senior advisors in preparing financial plans and conducting market research to inform asset allocation and fund selection.
  • • Educated participants on investment basics, retirement vehicles (401(k), IRA, HSA), and portfolio diversification.

Senior Mortgage Loan Processor

Cherry Creek Mortgage
Greenwood Village, CO
02.2020 - 08.2022
  • • Reviewed, verified, and processed mortgage loan applications from origination through closing, ensuring compliance with federal lending regulations (FHA, VA, conventional).
  • • Coordinated with loan officers, underwriters, title companies, and clients to collect required documentation and resolve processing issues promptly.
  • • Analyzed credit reports, income statements, tax returns, and appraisal reports to assess borrower eligibility and loan conditions.
  • • Maintained accurate records in LOS (Loan Origination System) and ensured all deadlines were met for underwriting and closing timelines.
  • • Proactively communicated with clients to explain loan terms, document requirements, and progress updates, helping reduce application falloff and improve client satisfaction.

Sr Mortgage Loan Processor

Gateway First Bank
Englewood, CO
09.2019 - 02.2020

• Maintained accurate records in LOS (Loan Origination System) and ensured all deadlines were met for underwriting and closing timelines.

• Proactively communicated with clients to explain loan terms, document requirements, and progress updates, helping reduce application falloff and improve client satisfaction.

  • Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
  • Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.

Life Insurance Agent

Senior Solutions Insurance
Aurora, CO
09.2019 - 01.2020
  • Licensed to provide supplemental Health and Life Insurance Products to Americans on budget
  • Met with families to offer programs supplied by their Union or Association
  • Developed a robust referral network by forging partnerships with local businesses and professionals within complementary industries such as financial planning or real estate.
  • Developed targeted marketing strategies that effectively reached potential clients within specific demographics or industries.

Mortgage Loan Processor

MDC Holdings
Englewood, CO
05.2016 - 08.2019
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
  • Handled any conditions sent from underwriting departments.
  • Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.

Mortgage Loan Processor

Pulte Mortgage
Englewood, CO
08.2009 - 09.2014
  • Handled any conditions sent from underwriting departments.
  • Prepared file for final clear-to-close by branch management.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Maintained accurate records of loan processing activities and documents in CRM system.
  • Received on-going, comprehensive training on home loan products and mortgage process.

Education

High School Diploma -

Hinkley High School
Aurora, Co
05-1994

Skills

  • Over 30 years of experience in Customer Service and 25 years in Finance
  • Energetic and focused on achieving goals
  • Strong interpersonal communication
  • Meticulous in task execution
  • Transactional Excellence

References

  • Garret Redder, Fidelity Investments, WPC2 Leader, Garret.Redder@fmr.com
  • Skylar McCullough, Fidelity Investments, WPC1 Leader, Skylar.Mccullough@fmr.com
  • Jack Deitel, Fidelity Investments, C&A Leader, Jack.Deitel@fmr.com

Certification

  • SIE
  • Series 7
  • Series 66

Timeline

Workplace Planning Consultant II

Fidelity Investments
08.2022 - Current

Senior Mortgage Loan Processor

Cherry Creek Mortgage
02.2020 - 08.2022

Sr Mortgage Loan Processor

Gateway First Bank
09.2019 - 02.2020

Life Insurance Agent

Senior Solutions Insurance
09.2019 - 01.2020

Mortgage Loan Processor

MDC Holdings
05.2016 - 08.2019

Mortgage Loan Processor

Pulte Mortgage
08.2009 - 09.2014

High School Diploma -

Hinkley High School