Anthony Tyler DiRico
Atlanta,GA
Summary
Strategic-thinking professional with several years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies, and driving territory development.
Overview
19
19
years of professional experience
Work History
National Rental Business Development Manager
Ryder Inc.
Atlanta, GA
06.2018 - Current
- Identified potential clients, built relationships, and negotiated contracts.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Collaborated with internal teams for successful execution of projects.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Maintained a database of existing customers and prospective leads.
- Attended tradeshows and conferences to network with potential clients.
- Created presentations to attract new business opportunities.
- Organized meetings between senior management and prospective customers.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Conducted market research and analysis to identify new business opportunities.
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Established new customer accounts using negotiation and sales closing abilities.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Delivered presentations to senior management and stakeholders to report on progress and results.
National Inside Account Manager
Ryder Inc.
Atlanta, GA
04.2016 - 06.2018
- Resolved customer complaints regarding sales and service.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Rental Counter Representative
Ryder Inc.
Atlanta, GA
06.2010 - 04.2016
- Assisted in training new staff members on proper procedures related to customer service, cash handling, order processing.
- Provided excellent customer service by proactively addressing customer concerns and complaints.
- Processed transactions accurately and efficiently using the point-of-sale system.
- Utilized knowledge of store promotions and discounts when assisting customers with purchases.
- Performed daily opening and closing duties as assigned by management.
- Assisted customers with selecting products to meet their needs and budget.
- Filled out paperwork for all incoming orders and returns as required by company policies.
- Tracked inventory levels of high volume items to ensure product availability at all times.
- Created weekly sales reports for management review and analysis purposes.
- Monitored security cameras located throughout the store premises during assigned shifts.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Assistant Branch Manager
Enterprise Rent-A-Car
Atlanta, GA
03.2008 - 05.2010
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Analyzed financial data and prepared reports on the branch's performance for senior management.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Recruited new staff members through job postings and conducting interviews.
Rental Management Trainee
Enterprise Rent-A-Car
Atlanta, GA
02.2006 - 03.2008
- Assisted in the preparation of lease documents, including reviewing applications and credit reports.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Explained the terms of rental agreements to customers.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Resolved customer complaints in a timely manner.
- Upsold additional services such as insurance coverage or fuel plans.
- Coordinated with other departments within the organization such as maintenance and sales teams.
- Responded promptly to customer inquiries via phone or email.
Education
Bachelor of Science - Business Administration
Marshall University
Huntington, WV05-2005
Skills
- Pipeline Management
- Decision-Making
- Salesforce Management
- Client Consultations
- Performance Evaluations
- Relationship Development
- Relationship Building
- Strategic Partnerships
- Business Development
- Sales Presentations
- Prospecting
- Consultative and relationship selling
- Contract negotiation expertise
Accomplishments
- President's Club Award - 2020
- Over 1,300 new accounts opened for Ryder
- $56M+ in new revenue accomplished for Ryder during tenure
References
References available upon request.
Timeline
National Rental Business Development Manager
Ryder Inc.
06.2018 - Current
National Inside Account Manager
Ryder Inc.
04.2016 - 06.2018
Rental Counter Representative
Ryder Inc.
06.2010 - 04.2016
Assistant Branch Manager
Enterprise Rent-A-Car
03.2008 - 05.2010
Rental Management Trainee
Enterprise Rent-A-Car
02.2006 - 03.2008
Bachelor of Science - Business Administration
Marshall University
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