ANTHONY BROWN
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior Appliance Technician
Quack Rentals
08.2021 - Current
- Demonstrated proficiency in diagnosing, repairing, and maintaining a wide range of household appliances, including refrigerators, ovens, dishwashers, and washing machines, ensuring optimal functionality and customer satisfaction
- Proven ability to identify complex issues by employing systematic troubleshooting methods, resulting in efficient problem resolution and minimizing downtime for clients
- Adept at providing exceptional customer service, including clear communication of repair processes, cost estimates, and timelines
- Skilled in addressing customer concerns and ensuring a positive experience throughout the service interaction
- Experienced in supervising and mentoring junior technicians, providing technical guidance, and conducting training sessions to enhance team skills and knowledge, contributing to overall team productivity and expertise
- Proven ability to manage a busy workload, prioritize service requests, and meet deadlines, optimizing scheduling and resources to ensure timely completion of appliance repairs and installations.
Trainer / Team Lead
Cheesecake Factory
09.2018 - 06.2022
- Deep understanding of The Cheesecake Factory's menu offerings, ingredients, preparation methods, and presentation standards
- Proficient in conveying this knowledge to new servers, ensuring they can confidently explain menu items, make recommendations, and answer customer questions accurately
- Skilled in developing and delivering training programs that cover menu details, service protocols, and customer engagement techniques
- Ability to adapt training techniques to cater to different learning styles and skill levels within the server team
- Implement regular performance assessments to identify areas of improvement for servers
Customer Service Representative (Email/Chat)
Sykes
06.2020 - 09.2021
- Proficient in crafting clear, concise, and professional email responses and chat messages
- Able to convey complex information in an easy-to-understand manner, ensuring customers receive accurate and helpful responses
- Skilled in empathetic listening to understand customer concerns and issues
- Utilizes active listening techniques to identify underlying problems and provide personalized solutions, fostering positive customer interactions
- Capable of handling multiple email and chat conversations simultaneously while maintaining high-quality responses
- Proficient in de-escalating tense situations and resolving customer complaints effectively
Education
Associates of Arts -
St Phillips College
San Antonio, TX05.2010
Skills
- Customer Service
- Communication
- Empathy
- Patience
- Adaptability
- Multitasking
- Analytical
- Troubleshooting
- Software
- Hardware
- CRM
- Documentation
- Time Management
- Conflict Resolution
- Remote Support
- Training
- Networking
Timeline
Senior Appliance Technician
Quack Rentals
08.2021 - Current
Customer Service Representative (Email/Chat)
Sykes
06.2020 - 09.2021
Trainer / Team Lead
Cheesecake Factory
09.2018 - 06.2022
Associates of Arts -
St Phillips College
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