Anthoy LaTerra
Margate,FL
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at Better Health Consulting and KeySource Inc. Excelled in fostering client relationships, achieving high retention rates, and expanding client bases through effective teamwork and collaboration. Skilled in training and leading teams to exceed expectations, demonstrating a friendly, positive attitude and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Fronter`
Better Health Consulting
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Account Manager, Inside Sales
KeySource Inc
08.2021 - 04.2024
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
Cashier Trainer
Bj's Wholesale Club
03.2020 - 07.2021
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Account Manager
Global Response
06.2019 - 02.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Casino Cage Cashier
Seminole Casino Coconut Creek
10.2015 - 06.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
Education
High School Diploma -
Bacon Academy
Colchester, CTSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Fronter`
Better Health Consulting
04.2024 - Current
Account Manager, Inside Sales
KeySource Inc
08.2021 - 04.2024
Cashier Trainer
Bj's Wholesale Club
03.2020 - 07.2021
Account Manager
Global Response
06.2019 - 02.2020
Casino Cage Cashier
Seminole Casino Coconut Creek
10.2015 - 06.2019
High School Diploma -
Bacon Academy