Anthsonia Gammage
Austell,USA
Summary
Adept at enhancing workplace efficiency and employee satisfaction, I significantly improved candidate quality and time-to-fill ratios at The Larkin Company. Skilled in HRIS systems and fostering open communication, my approach has consistently resulted in robust HR policies implementation and a positive organizational culture, with a notable achievement in reducing fraud losses by 30% at Bank of America.
Experienced with providing personalized care and support. Utilizes strong communication skills to foster trust and comfort. Knowledge of best practices in patient care and safety, ensuring nurturing and secure environment.
Overview
14
14
years of professional experience
Work History
Care Partner
Brighter Days Adult Center
Stone Mountain, GA
08.2023 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes...
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Legal Assistant
The Taylor Law Firm
Austell, GA
03.2023 - 10.2024
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Communicated pertinent information to clients via phone, email, and mail.
HR Assistant
The Larkin Company
Atlanta, GA
01.2022 - 03.2024
- Processed FMLA, Parental, Medical, and USERRA leaves for employees.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Updated and maintained employee attendance records.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
Senior Fraud Analyst Call Center Supervisor
Bank of America
08.2014 - 10.2022
- Supervised the debit card fraud team, conducted performance reviews, monitored calls for quality, hosted team meetings and events, monitored attendance and provided disciplinary actions.
- Manage performance metrics, policies, and procedures Identify opportunities to enhance customer service protocols Provide valuable coaching, constructive feedback, and conduct performance
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potentially fraudulent activities through regular review of account transactions and patterns.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify them of fraudulent activity and minimize impacts.
Call Center Manager
Connect Television
Riverdale, GA
04.2011 - 08.2014
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes...
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Education
Bachelor's Of Science - Psychology
Kennesaw State University
Kennesaw, GA05-2028
Skills
- Employee Onboarding
- Benefits Administration
- HR Policies Implementation
- HRIS Systems
- Compassionate care
- Transportation assistance
- Mobility support
- Medical terminology
- Behavioral management
- First aid and CPR
Timeline
Care Partner
Brighter Days Adult Center
08.2023 - Current
Legal Assistant
The Taylor Law Firm
03.2023 - 10.2024
HR Assistant
The Larkin Company
01.2022 - 03.2024
Senior Fraud Analyst Call Center Supervisor
Bank of America
08.2014 - 10.2022
Call Center Manager
Connect Television
04.2011 - 08.2014
Bachelor's Of Science - Psychology
Kennesaw State University