Antigone' Covert
Hagerstown,MD
Summary
Seasoned Customer Service Professional with seven years of experience, specializing in operations management, human resources, client relations, and team leadership. A proven track record of building and leading cross-functions teams to enhance customer service ratings.
Overview
8
8
years of professional experience
Work History
Notary Public, Signing Agent
- Maryland and Virginia
- Traveling Dual Notary
- Serve the public as an imperative witness in performing a variety of official fraud-determent acts related to the signing of important documents
- Screen the signers of important documents-such as Property Deeds, Wills, Power of Attorney, Refinancing, Escrows, Reverse Mortgages, Loan Modification-for their true identity, their willingness, to sign without duress or intimidation, and their awareness of the contents of the document or transaction
- Collaborate and coordinate with the Title Companies, and Loan Officers.
General Manager
FEVER ORIGINALS, . THE EXHIBITON
11.2023 - Current
- Implemented operational strategies and effectively built customer satisfaction and employee loyalty
- Oversee quality of production, while managing a team of 20 employees, including payroll hours reporting and scheduling
- Discovered and corrected errors in Square software that were causing a false $15,000 loss in inventory
- Exceed growth targets by 25%
- Resolve any issues that arise and ensure that timelines are honored
- Negotiate arrangements with vendors and event space operators
- Maintain documentation, safety, and security of the operation.
Operations Agent/ Station Trainer
SOUTHWEST AIRLINES
11.2021 - 10.2023
- Assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance
- Diligently monitoring cameras in the Command Center, while dispatching and communicating with the pilots for on the ground arrivals, gates control, and departures
- Prepares dispatch release forms and collect weather reports from informational system for Crewmembers and keep all Station Team members appraised of flight and weather information
- Responsible for ground security and assuring operations and new hires follow security procedures.
Human Resources Manager
IKO, Robert Half
06.2021 - 11.2021
- Partner in the effective execution of the plant strategies to meet business goals, and provide feedback and support on all employee related issues
- Advise employees and management personnel on the interpretation of Company policies, programs and procedures
- Collaborate and coach with plant leaders to resolve minor employee issues and conflict resolution
- Develop and propose improvements to policies, programs, and procedures to improve the effectiveness of the administration practice and safety
- Partner with Corporate Benefits to ensure delivery of benefits for eligible employees in the plant
- Manage claims administration including WSIB, Short Term Disability and the Return to Work programs
- Maintain employee related records within the Workday system
- Accountable for full-cycle recruiting and on-boarding of hourly employees
- Manage Kronos timekeeping and assists with payroll administration
- Coordinate site recognition and social events
- Assist the Plant H&S Department with administrative duties
- Manage and record Covid case management and contact tracing.
Mortgage Support Assistant
Navy Federal Credit Union, Aerotek
01.2021 - 06.2021
- Assist seasoned high-producing loan officers and mortgage processors in the timely submission of complete loan application files in order to approve loans within specified limit
- Provides necessary support to loan officers and mortgage processors to increase production levels i.e
- Call clients in order to obtain missing information and/or documents that is required to process the loan
- Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans
- Perform employment verifications, perform copy overs for Conventional and VA loan applications.
Enumerator
United States Census Bureau
08.2020 - 10.2020
- Chart out plans to visit residents of a specific city
- Create survey sheets or work on predefined surveys to gather census information
- Conduct an extensive and thorough visual survey of areas that need to be covered during the census taking the procedure
- Contact individuals via telephone, email, and in-person to obtain pertinent data
- Compile, record, and code information derived from specific forms into a predefined database
- Analyze the authenticity of the information provided by ensuring direct contact with family members within a family.
Assistant Human Resources/Non-Profit Manager
Aramark-Sports & Entertainment
10.2015 - 07.2020
- Assist Human Resources Manager with HR process in mobilizing newly acquired business contracts worth over $10mil, including hiring, client partnership, leading onboarding processes, creating handbook, coordinating employee benefits sessions and campaign, manager training, and compliance
- Assisted operations managers with managing employee relations for 700+ employees
- Developed workforce plan for robust staffing needs of sports and entertainment venues that host 2000 – 70,000 guests
- Created innovated sourcing strategies including, direct networking, social media, internet mining, and advanced internet research to provide marketplace intelligence and identify and attract top talent
- Coordinated and ran both internal/external job fairs, open houses, and community-based recruiting events to bring local awareness to open hourly requisitions
- Focused on developing relationships with community partners especially those in line with our diversity initiatives and hiring those with special needs
- Assisted in the planning and coordination of university and campus recruiting efforts for seasonal hourly positions
- Arranged in-house and external training activities
- Recruit non-profit organizations to participate in our volunteer program within our concessions stands; Exceeded staffing goals by 30%, resulting in reduced temp labor spending
- Conducted weekly audits of site safety standards and communications
- Activated new recognition program to engage team members, leading to 3 employees receiving highest recognition available
- Ensured compliance with corporate/district level policies and federal/state governmental regulations.
Education
High School Diploma -
05.2003
Skills
- Customer Service
- Personnel Management
- Operations Management
- Dispatching
- Recruitment & Workforce Planning
- Conflict Management & Problem Solving
- Employment/Labor Relations
- HRIS (ADP, UltiPro, Oracle, Kronos, Workday)
- Microsoft Office, Google (G Suite), Smartsheet
Timeline
General Manager - FEVER ORIGINALS, . THE EXHIBITON
11.2023 - Current
Operations Agent/ Station Trainer - SOUTHWEST AIRLINES
11.2021 - 10.2023
Human Resources Manager - IKO, Robert Half
06.2021 - 11.2021
Mortgage Support Assistant - Navy Federal Credit Union, Aerotek
01.2021 - 06.2021
Enumerator - United States Census Bureau
08.2020 - 10.2020
Assistant Human Resources/Non-Profit Manager - Aramark-Sports & Entertainment
10.2015 - 07.2020
Notary Public, Signing Agent -
Antioch High School - High School Diploma,