Antigone Vanterpool

• Assisted management in planning special events such as themed nights or promotional offerings that catered specifically to hookah enthusiasts.
• Educated customers about various hookah flavors, options, and proper usage techniques for an enhanced experience.
• Ensured compliance with local regulations regarding tobacco use within the establishment''s premises.
• Stayed current on industry trends, attending workshops or conferences related to hookah services as necessary for professional development purposes.

Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. I also took the necessary skills to assure that all hookahs were properly put together and worked efficiently.Carefully maintained sanitation, health and safety standards in all work areas.

Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Prepared items according to written or verbal orders, working on several different orders simultaneously.

Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Prepared and served beverages such as coffee, tea and fountain drinks. Quickly and efficiently processed payments and made accurate change. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.