Antigua Jackson
Jacksonville,FL
Summary
My objective is to obtain an position in an organization where I can utilize my skills and abilities to enhance the organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
City Facilities Management
Jacksonville, FL
05.2019 - Current
- Assisted with scheduling drivers according to customer requirements and ensured timely delivery of goods.
- Ensured compliance with company policies and procedures related to dispatching activities.
- Monitored shipment progress using GPS systems to ensure on-time arrivals at designated destinations.
- Responded immediately to emergencies by initiating outbound calls to the assigned technician or vendor.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Dispatched drivers to meet daily delivery needs for company customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Cornerstone Christian Academy
Townsend, GA04-2010
Skills
- Scheduling
- Complaint resolution
- Account updating
- Multi-line telephone operations
- Documentation
- Product promotion
- MS Word, Excel, Powerpoint, Outlook
- Typing 45 WPM
- Conflict resolution
- Customer service
Timeline
Customer Service Representative
City Facilities Management
05.2019 - Current
High School Diploma -
Cornerstone Christian Academy