Antigudra A. Davis-Hawkins
Pooler,GA
Summary
Seeking a position in management and administrative services to provide strong support, organization and planning skills to a company. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
KJM Hospitality
Savannah, GA
03.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delegated work to staff, setting priorities and goals.
Assistant General Manager
Holiday Inn Express Hotel
Bluffton, SC
02.2022 - 03.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Oversaw payroll preparation and administration for staff.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Claims Representative
Kelly Services/DST Systems
Kansas City, KS
12.2016 - 07.2018
- Entered confidential member insurance information, into computer data base, assisted with prescription overrides as allowed, submitted claims for direct member reimbursement
- Accomplished the task with excellent quality in given timelines
- Worked with Team/ Lead Supervisor on task, in gathering pertinent information
- Completed tasks with high quality and confidentiality.
- Documented changes in claim statuses using specialized software systems.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
Outpatient Registration Rep
Kansas University Hospital
Kansas City, KS
06.2007 - 01.2015
- Greeted patients in a private and professional manner
- Verified patient's insurance information, processed co pays, printed labels, armbands and accurately followed hospital and OSHA protocol and regulations
- Worked with Athena programs, Chartmax for scanning Identification and insurance cards and consent forms.
- Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Provided excellent customer service by answering inquiries and resolving any issues that arose.
- Entered all patient information into the registration system accurately and efficiently.
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
- Followed up with patients regarding outstanding balances on accounts while exercising discretion when necessary.
- Collaborated with clinical staff members to ensure proper documentation was completed prior to patient being seen by physician or specialist.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Adhered to department policies and procedures as well as established safety protocols.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Communicated effectively both verbally and in writing with patients, families and healthcare professionals in a professional manner at all times.
- Scanned documents into EMR system; updated and maintained files according to established protocol.
- Generated forms related to registration process such as release of information forms and financial responsibility forms.
- Welcomed patients to facility and assisted with registration sign-in process.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
Desk Clerk
Marriot International
Bethesda, MD
08.2000 - 01.2007
- Guest Reservations, checked guest in and out of rooms, processed payments and for hotel star
- End of shift auditor.
- Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
- Processed payments for guest rooms, food, and other services using computerized systems.
- Maintained records of room availability and reservations.
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Greeted guests upon arrival in a friendly and professional manner.
- Provided excellent customer service by addressing inquiries promptly and efficiently.
- Responded to all complaints in a timely fashion to ensure guest satisfaction.
- Prepared bills for departing guests according to hotel policies and regulations.
- Resolved billing discrepancies in an efficient manner.
- Verified identity of guests prior to issuing keys or access cards.
- Maintained cleanliness of lobby area ensuring it was free from clutter.
- Welcomed large volume of guests and improved overall customer service.
Education
GED -
Central Sr. High School
Kansas City, MO05-1990
Business Administration And Management
Metropolitan Community College
Kansas City, MOSkills
- Licensed in Missouri & Kansas
- Great Communication
- Organization
- Planning
- Problem Solving
- Time Management
- Detail Oriented
- Computer/Data Base Management
- Great Phone Etiquette
- Typing
- Note taking
- Team Player
- P&L Management
- Business Administration
- Staffing
- Staff Training
- Staff Motivation
- Supervision and Training
- Human Resources Leadership
- Team Leadership
- Purchasing
- Client Relations
- Leader
- Cost Analysis and Savings
- Customer Relations
Certification
Certified Nursing Assistant, ServSafe
References
Available Upon Request
References
References available upon request.
Timeline
General Manager
KJM Hospitality
03.2023 - Current
Assistant General Manager
Holiday Inn Express Hotel
02.2022 - 03.2023
Claims Representative
Kelly Services/DST Systems
12.2016 - 07.2018
Outpatient Registration Rep
Kansas University Hospital
06.2007 - 01.2015
Desk Clerk
Marriot International
08.2000 - 01.2007
GED -
Central Sr. High School
Business Administration And Management
Metropolitan Community College