Antina Miles
Mesquite,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills with strong work ethic. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Office Manager
Healing Hands Medical Clinic
Mesquite, TX
01.2022 - 04.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
Beauty Sales Associate
B Polished Beauty Supply
Mesquite, TX
05.2021 - 11.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Caretaker
The Villages
East Rochester, NY
02.2021 - 06.2021
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Read and wrote shift reports and care notes for continuity of care.
- Assisted with daily living activities, running errands and household chores.
- Recorded status and duties completed in logbooks for management.
Care Provider
Sage Oak Assisted Living
Dallas, Texas
01.2020 - 03.2020
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Ran errands for patients, did shopping, and picked up other necessities.
- Organized medication and provided reminders according to schedule.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Promoted social, emotional and physical health through diverse activities.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Adapted environments to meet changing physical and mental conditions.
- Documented vitals, behaviors and medications in client medical records.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Laundry Aide
Palomino Place
Mesquite, TX
03.2019 - 07.2019
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Collected soiled tablecloths, napkins and draperies after large events.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [Number] pieces per shift for large $[Amount] revenue-producing business.
- Hung drapes, blankets and other garments on stretch frames to dry.
Sales Associate
Jimmy Jazz
Mesquite, TX
06.2018 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Caregiver Attendant
May Berry Gardens
Garland, TX
03.2017 - 12.2017
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Caregiver Attendant
Another Chance Home Health
Monroe, LA
03.2015 - 09.2015
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
Support Worker
Cognitive Development Center
Monroe, LA
04.2014 - 10.2014
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted in implementation of community support services in alignment with needs.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Established networks to increase community awareness of new programs.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Strengthened base and presented united front in opposition to [Type] issues.
Outreach Worker
Boys And Girls Club
Monroe, LA
02.2012 - 10.2012
- Advocated for client needs and funding for at-risk groups.
- Planned outreach events for [Community] to reach out to at-risk families.
- Assisted families with financial and housing resources.
- Reached out to nonprofits and other organizations to find funding for at-risk groups.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Educated community members regarding resources
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Education
Small Business Management Entrepreneurship - Small Business Management
University of Phoenix
Tempe, AZ10.2022
Skills
- Report Preparation and Analysis
- Budgetary Planning
- Staff Training
- Office Management
- Team Management
- Volunteer Relations
- Sorting and Delivering Mail
- Office Supplies and Inventory
Timeline
Office Manager
Healing Hands Medical Clinic
01.2022 - 04.2022
Beauty Sales Associate
B Polished Beauty Supply
05.2021 - 11.2021
Caretaker
The Villages
02.2021 - 06.2021
Care Provider
Sage Oak Assisted Living
01.2020 - 03.2020
Laundry Aide
Palomino Place
03.2019 - 07.2019
Sales Associate
Jimmy Jazz
06.2018 - 09.2018
Caregiver Attendant
May Berry Gardens
03.2017 - 12.2017
Caregiver Attendant
Another Chance Home Health
03.2015 - 09.2015
Support Worker
Cognitive Development Center
04.2014 - 10.2014
Outreach Worker
Boys And Girls Club
02.2012 - 10.2012
Small Business Management Entrepreneurship - Small Business Management
University of Phoenix
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