Antina Vaughan
Psychology , Customer Service, Care coordinator
Richmond,VA
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Care Coordination Services Senior Program Manager
A & G Business Services
Richmond, VA
02.2015 - Current
- Coordinated care with external agencies to best support resident needs.
- Set and updated staff schedules, delegated assignments and monitored performance.
- Conducted admissions assessments to determine patient conditions and risk levels.
- Audited charts and medication to check compliance.
- Updated systems to meet residents' needs safely and effectively.
- Supervised and coached team members on proper procedures and care standards.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Assisted with development and execution of marketing strategies to maintain occupancy levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Care Provider
Public Partnerships LLC
Richmond, VA
02.2010 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Ran errands for patients, did shopping, and picked up other necessities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Assisted patients with self-administered medications.
- Organized medication and provided reminders according to schedule.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
Real Estate Agent
Citizens Realty
Richmond, Virginia
04.2007 - 04.2010
- Maintained connections with clients to encourage repeat business and referrals.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media, and real estate guides.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Negotiated, facilitated, and managed real estate transactions.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed market research data and changed sales plans accordingly.
- Advised clients on market conditions and property value for informed decision-making.
Customer Service Representative
UPS Freight
Richmond, Virginia
06.2006 - 06.2009
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Manchester High School
Midlothian, VA 09.1986 - 06.1989
Associate of Arts - Concentration in Health Care Administration
University of Phoenix
Tempe, AZ 06.2010 - 06.2012
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ 01.2013 - 03.2015
Skills
Process improvements
Timeline
Care Coordination Services Senior Program Manager
A & G Business Services
02.2015 - Current
Bachelor of Science - Psychology
University of Phoenix
01.2013 - 03.2015
Associate of Arts - Concentration in Health Care Administration
University of Phoenix
06.2010 - 06.2012
Care Provider
Public Partnerships LLC
02.2010 - Current
Real Estate Agent
Citizens Realty
04.2007 - 04.2010
Customer Service Representative
UPS Freight
06.2006 - 06.2009
High School Diploma -
Manchester High School
09.1986 - 06.1989