Antineshia Taylor

• Developed customized payment plans with customers to ensure timely payments on delinquent accounts.
• Maintained detailed records of customer accounts, including contact information, account status updates and payment histories.
• Negotiated repayment terms and settlements with customers in order to resolve outstanding debts.
• Reviewed customer accounts for potential write-offs or legal action when necessary.
• Reached out to customers via phone calls, emails, letters. in order to collect overdue payments.
• Performed daily monitoring of customer accounts for changes in payment status or delinquency levels.
• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Received payment and posted to appropriate customer accounts.
• Processed payments in CBPC and Orion over the phone and set up recurring drafts.
• Handles bankruptcy accounts.
• Restore Non-Pay Installs..
• Created SOPs for team trainings.
• Submit tickets in Saleforce and Orion for billing disputes.

• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Negotiated contracts and closed agreements to maximize profits.
• Pitched to new and existing clients by leveraging client base and targeting strategic partnerships.
• Cultivated new accounts and provided value-added services to existing clients to increase overall revenue.
• Provided alternative tactics to solving problems and satisfying customer needs to deescalate customer interactions.
• Acted as main point of contact in matters relating to client concerns and needs.
• Inbound Call Center Specialist Communicating with clients to review billing inquiries while responding to the needs of consumers.
• Complete follow up call backs to alleviate unnecessary

repeat calls.

• Consistently achieved goals and exceed KPIs metrics
• Partners with current supervisors during coaching sessions to learn best practice while learning leadership skills and experiences.