Antinique Oneal
Dallas
Summary
Experienced customer support professional with a strong background in resolving inquiries and providing assistance to customers at ODP Business Solutions and Group O. Seeking a new opportunity in customer support to fully leverage proven track record in delivering exceptional service. Proficient in critical thinking, teamwork, and effective listening, consistently contributing to success in meeting customer needs and ensuring satisfaction.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
RemX Staffing
10.2023 - 01.2025
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Customer Service Representative
ODP Business Solutions
12.2022 - 09.2023
- Communicated with customers via phone, chat & email to address order inquiries, changes and cancellations.
- Created spreadsheets for more efficient recordkeeping.
- Researched order statuses and product delivery details, updating customers promptly.
- Enhanced customer retention by collaborating on resolution of pricing problems.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Benefit Customer Service Representative
Group O
05.2022 - 10.2022
- Resolved caller queries by providing precise and detailed benefit information.
- Guided members in understanding state benefit options for employees and retirees.
- Ensured courteous engagement during all member interactions.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Patient Care Coordinator
Express Professional Employment
07.2021 - 04.2022
- Streamlined prescription refills, transfers, and new medication requests for optimal service delivery.
- Resolved escalated patient issues with empathy, boosting customer satisfaction.
- Facilitated improved patient communication by providing reliable tracking information for shipments and orders.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
High School Diploma -
JF Kimball High School
Skills
- Efficient data entry
- Microsoft Excel
- Detail-oriented accuracy
- Proficient in CRM tools
- Billing management
- Identifying customer requirements
- Salesforce CRM
- Call metrics
- 65 wpm typing speed
- Clerical support
Timeline
Data Entry Clerk
RemX Staffing
10.2023 - 01.2025
Customer Service Representative
ODP Business Solutions
12.2022 - 09.2023
Benefit Customer Service Representative
Group O
05.2022 - 10.2022
Patient Care Coordinator
Express Professional Employment
07.2021 - 04.2022
High School Diploma -
JF Kimball High School
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