MBA - Business Administration And Management
University of Phoenix
03.2019
Antionessa Harris
Avon Park,FL
Summary
Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ10.2017
Skills
- Business Administration
- Computer knowledge
- Managing
- Team management
- Operational improvement
- Team building
- Problem resolution
- Business operations
- Planning and coordination
- Project organization
- Organization
- Communications
- MS Office
- Active Directory
- Microsoft SQL Server
- Operating Systems
- Electronic Health Records (10 years)
- Microsoft Access
- ICD-10
- Medical management
- Medicare
- EHR systems
- Healthcare Management
- Records Maintenance
- Payment Acceptance
- Risk Management
- Debt Resolutions
Timeline
Senior RCM Collections Representative
Accredo Health Group / Express Scripts / Cigna
10.2022 - Current
Eligibility Representative
The Cigna Group
04.2021 - 10.2022
Patient Access Registration Representative
Advent Health
02.2017 - 02.2019
Medical Assistant
Newsom Eye & Laser Center
06.2014 - 02.2017
Assistant Director of Admissions
Azure College
04.2012 - 06.2014
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Work History
Senior RCM Collections Representative
Accredo Health Group / Express Scripts / Cigna
10.2022 - Current
- Updated claims system to track claim status and provide relevant information to other department.
- Checked documentation for accuracy and validity on updated systems.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Interviewed policyholders to verify information and obtain additional details.
- Posted payments to accounts and maintained records.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Eligibility Representative
The Cigna Group
04.2021 - 10.2022
- Achieved high client satisfaction rates through effective communication and empathetic support during the eligibility process.
- Effectively managed competing priorities while maintaining a focus on providing exceptional customer service.
- Exceeded performance metrics consistently by accurately determining program eligibility within established timeframes.
- Ensured timely resolution of discrepancies by conducting thorough research and documentation.
- Collaborated with team members to maintain accurate records and provide seamless service for applicants.
- Processed and certified documents for accuracy and compliance with government regulations.
- Balanced responsibilities as an Eligibility Representative with ongoing education pursuits or additional roles within the organization, demonstrating strong time management skills and dedication to continued professional growth.
- Enhanced client satisfaction by efficiently processing eligibility applications and addressing inquiries.
Patient Access Registration Representative
Advent Health
02.2017 - 02.2019
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Served as a reliable resource for colleagues seeking assistance with complex cases or unfamiliar scenarios in the registration process.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Medical Assistant
Newsom Eye & Laser Center
06.2014 - 02.2017
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Called and faxed pharmacies to submit prescriptions and refills.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Assistant Director of Admissions
Azure College
04.2012 - 06.2014
- Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
- Implemented strategies to increase student recruiting, engagement and retention.
- Spearheaded technology initiatives to support student learning and academic excellence.
- Reduced application processing times by identifying areas of inefficiency and implementing procedural improvements within the office workflow.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- The National Society of Leadership and Success
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
References
Reference: Available upon request
Overview
12
12
years of professional experience
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