Antionette Arrington
Retail Store Manager
Montgomery,AL
Summary
Motivated retail store manager with 12 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. I am also have an excellent reputation for resolving problems and improving customer satisfaction. My specialty is reversing high shrink stores and making them profitable. I have received HSAP (high shrink action plan) awards to this end.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Retail Store Manager
Dollar General Store
Montgomery, AL
10.2020 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Created employee schedules to align coverage with forecasted demands.
- Reduced shrinkage 80% by closely monitoring inventory and security procedures.
- Examined merchandise to verify correct pricing and attractive displays.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
Retail Store Manager
Family Dollar
MONTGOMERY, AL
02.2010 - 09.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Created employee schedules to align coverage with forecasted demands.
- Performed nightly store and team performance audits.
- Answered questions about store policies and addressed customer concerns.
- Generated repeat business by developing and maintaining strong team of 12 employees devoted to customer service.
- Reduced shrinkage 75% by closely monitoring inventory and security procedures.
- Resolved customer service issues promptly.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Examined merchandise to verify correct pricing and attractive displays.
- Mentored team members to enhance professional development and accountability in workplace.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
Bachelor of Science - MANAGEMENT
Alabama State University
Montgomery, AL 06.1987 - 12.1991
Skills
Maximizing profitability
Meticulously detail-oriented
Training and mentoring
Dependable and reliable
Accurate money handling
Decision-making skill
Strategic thinker
Opening and closing procedures
Bank deposit procedures
Customer Relations
Hourly shift management
Staff training and development
Operations
Vendor management
Customer Response
Staff Management
POS systems
Goals and performance
Timeline
Retail Store Manager
Dollar General Store
10.2020 - Current
Retail Store Manager
Family Dollar
02.2010 - 09.2020
Bachelor of Science - MANAGEMENT
Alabama State University
06.1987 - 12.1991