Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antionette Lee

Fort Worth,TX

Summary

Dedicated and versatile Social Work professional with experience successfully treating, motivating, and advocating for a diverse clientele; Possesses exceptional facilitation, relationship building, and mental health service skills; Proven ability in multidisciplinary collaboration; Sincerely commitment to exceptional patient care; Experience gained as a residential rehabilitation monitor, case aide and coordinator for resident services Education I obtained my certification for Certified Clinical Medical Assistant I'm 2019. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Resident Services Coordinator

Monroe Group Ltd
Fort Worth, TX
09.2021 - Current
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Referred families to shelters, legal resources and educational programs.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Intake/ Beneficiary Services Coordinator

Salvation Army
Fort Worth, TX
10.2020 - Current
  • Screen individuals seeking rehabilitation within our program
  • Collect necessary information and provide services that assist each individual's treatment plan
  • Oversee program participants day to day, collect ua/ba, transport, advocacy services

Resident Services Coordinator

Samaritan House
Fort Worth
06.2019 - 10.2020
  • Provide administrative and client support for residents
  • Manage inventory of , program supplies and basic office supplies and reorder as needed
  • Add to high-level of customer satisfaction by constantly maintaining friendly attitude
  • Resolve conflicts and issues with speed and efficiency
  • Respond to all inquiries and requests in a timely manner
  • Greet residents and property staff with warm, friendly attitude
  • Establish and manage professional working relationships with residents and property managers
  • Assist clients with new and updating paperwork
  • Greet all clients with warm, friendly attitude

Case Aide

Salvation Army
Fort Worth
02.2017 - 06.2019
  • Customer service Customer care
  • Scheduling Organizational skills
  • Community outreach Treatment
  • Behavioral health Specimen collection
  • Transportation Child care
  • Admissions Social work
  • Microsoft office Management, Update case files to consistently maintain accurate records
  • Participate in staff meetings and continued education trainings
  • Facilitate training and counseling sessions for all clients
  • Advocate for parents and children, providing them with resources and work referrals
  • Give disposition recommendations for judges in appropriate cases
  • Recommend resolution for each case
  • Develop action plans for prompt case resolution
  • Complete initial psychological assessments for all

Resident

Volunteers of America
Fort Worth
08.2014 - 08.2016
  • Prevent non-approved visitors from entering
  • Manage coverage of "weak" spots and monitor likely target areas
  • Enfore company rules and policies
  • Monitor CCTV and look for suspicious activity
  • Check credentials for all entrants
  • Patrol areas regularly and make notes of susupicious activity
  • Investigate suspected incidents of fraud, theft, or danger
  • Report all incidents to law enforement
  • Scan incoming visitors, using wands and x-ray machiens

Community Center Aide

City of Fort Worth
Fort Worth, TX
05.2006 - 10.2013
  • Oversee day to day activities
  • Create plan and implement programs for youth adults and seniors
  • Maintain cleanliness of facility
  • Lead classes
  • Customer service
  • Budgeting

Education

High School Diploma -

FWCA
Fort Worth, Texas
12.2002

Skills

  • Interviewing skills
  • Client needs assessments
  • Written and verbal communication
  • Onsite facility tours
  • Good Telephone Etiquette
  • Active Listening
  • Written Communication
  • Problem-Solving
  • PPE Compliance
  • Analytical and Critical Thinking
  • Teambuilding
  • Teamwork and Collaboration
  • Cultural Awareness
  • Interpersonal Communication
  • Organization and Time Management
  • Critical Thinking
  • Dependable and Responsible

Timeline

Resident Services Coordinator

Monroe Group Ltd
09.2021 - Current

Intake/ Beneficiary Services Coordinator

Salvation Army
10.2020 - Current

Resident Services Coordinator

Samaritan House
06.2019 - 10.2020

Case Aide

Salvation Army
02.2017 - 06.2019

Resident

Volunteers of America
08.2014 - 08.2016

Community Center Aide

City of Fort Worth
05.2006 - 10.2013

High School Diploma -

FWCA

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Antionette Lee