Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antionette Lewis

Glendale,AZ

Summary

Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

Overview

5
5
years of professional experience

Work History

Customer Care Specialist

Bell Lexus North Scottsdale
09.2022 - 03.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Requested escalation for unresolved issues.
  • Communicated with customers to identify needs and expectations.
  • Verified accuracy of customer account information and updated when necessary.
  • Kept accurate records to document service actions and discussions.

Customer Care Sales Specialist

Bell Ford
04.2019 - 09.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Promoted available products and vehicles to customers during service, account management, and order calls.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Verified accuracy of customer account information and updated when necessary.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained and managed customer files and databases.

Customer Service Representative

TTEC
01.2018 - 04.2019
  • Followed customer service policies and procedures to meet and exceed industry service standards.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed and updated databases to handle customer data.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Updated account information to maintain customer records.
  • Promptly responded to inquiries and requests from prospective customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Conservatory of The Arts And Academics
Phoenix
05.2014

Skills

  • Administrative and Office Support
  • Special Requests
  • Technical Aptitude
  • Directory Assistance
  • Brand Representation
  • Compliance with Regulatory Guidelines
  • Exceptional Communicator
  • Corporate Standards
  • Effective Working Relationships
  • Understanding Customer Needs

Timeline

Customer Care Specialist

Bell Lexus North Scottsdale
09.2022 - 03.2023

Customer Care Sales Specialist

Bell Ford
04.2019 - 09.2022

Customer Service Representative

TTEC
01.2018 - 04.2019

High School Diploma -

Conservatory of The Arts And Academics

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