Antionette Lopez
Lancaster,CA
Summary
Focused office assistant with 15 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Cheerful and upbeat office assistant with history of exceeding customer and patron expectations.
Overview
23
23
years of professional experience
Work History
CLIENT SERVICES RECEPTIONIST
CHANDLER WEALTH MANAGEMENT
PALMDALE, CA
03.2020 - 03.2023
- Greeted visitors entering establishment to determine nature and purpose of visit providing them assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Receive incoming calls and determine their purpose. Direct the calls to the appropriate personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scan and file incoming client data/paperwork in preparation of meetings.
- Scheduled, confirmed and cancel existing clients and prospective clients to optimize long-term business success.
- Manage calendars and update client contact information in Outlook.
- Participated in team meetings discussing current projects and initiatives.
- Assisted with special projects assigned by management when required.
SALES ASSOCIATE
DILLARD'S
PALMDALE, CA
04.2019 - 03.2020
- Assist guests in finding desired merchandise, answered questions, and offered product advice.
- Ticketed, arranged and displayed merchandise to promote sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Replenish and organize merchandise on floor.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
STUDIO COORDINATOR ASSISTANT/SALES ASSOCIATE
JC PENNEY
PALMDALE, CA
02.2014 - 04.2019
- Assist guests to find desired merchandise and address concerns
- Stock, organize product on sales floor
- Ring up purchases, handle returns and other discrepancies
- Managed functions of traffic, production, and design in studio
- Ordered, tracked, reviewed, and kept all design jobs on schedule
- Provided customer service and problem-solved
- Assisted with design projects, marketing events and attended corporate meetings.
- Facilitated weekly studio consultations, sales and order appointments.
Front Office Assistant - Temporary Assignment
CAESARSTONE
SUN VALLEY, CA
09.2013 - 01.2014
- Greet customers and provided assistance with inquiries.
- Received and distributed mail, letters and packages.
- Answered and directed calls to appropriate personnel.
- Maintained a clean front office environment including lobby area.
- Answered customer inquiries and provided accurate information regarding shipment and receive dates of products.
Human Resources Coordinator Assistant
HJ HEINZ CORPORATION
CHATSWORTH, CA
06.2000 - 10.2011
- Updated ADP HRIS and Kronos workforce time management programs to ensure an accurate payroll.
- Answer employee questions and address concerns with company which included safety, wellness and health benefits and union activity.
- Responded promptly to employee inquiries about personnel policies or procedures.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Managed employee records, including benefits packages, payroll information, performance reviews and disciplinary actions.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
Education
Woodrow Wilson HS
Skills
- Microsoft Office
- Data Entry/Software
- Office Equipment Operation
- Scheduling
- Clerical Support
- Organization Skills
- Multi-Line Telephone Systems
- Service-Oriented Mindset
- Time Management
- Multitasking and Prioritization
- Document Management
- Professional and Polished Presentation
Professional Work History
- CLIENT SERVICES REPRESENTATIVE, CHANDLER WEALTH MANAGEMENT, PALMDALE, CA, 03/2020, 03/2023, Greet clients and answer telephone phones, Scan and file incoming client data/paperwork, Schedule, confirm and cancel client meetings as needed, Check and disperse any voicemails, Manage calendars and update client contact information in Outlook
- SALES ASSOCIATE, DILLARD’S, PALMDALE, CA, 04/19, 03/20, Assist guests in finding desired merchandise, Replenish and organize merchandise on floor
- STUDIO COORDINATOR ASSISTANT/SALES ASSOCIATE, JC PENNEY, PALMDALE, CA, 02/14, 04/19, Assist guests to find desired merchandise and address concerns, Stock, organize product on sales floor, Ring up purchases, handle returns and other discrepancies, Managed functions of traffic, production, and design in studio, Ordered, tracked, reviewed, and kept all design jobs on schedule, Provided customer service and problem-solved, Assisted with design projects, marketing events and attended corporate meetings
- FRONT OFFICE ADMINISTRATOR, CAESARSTONE, SUN VALLEY, CA, 09/13, 01/14, Provided customer service at front desk. Greet and direct visitors, Answer and directed calls to appropriate designation, Distributed mail and all flow of correspondence
- HJ HEINZ CORPORATION, CHATSWORTH, CA, 06/00, 10/11, Processed payroll and updated timekeeping/attendance records, Managed new hire orientation and onboarding training programs, Answer employee questions and address concerns with company which included safety, wellness and health benefits and union activity, Updated ADP HRIS and Kronos workforce time management programs
Character Highlights
- Bilingual
- Cultural Awareness Ethical
- Focused
- Self-Motivated Positive Attitude Team Player Detail-Oriented
- Pleasant and Friendly
Hobbies and Interests
- Community Outreach
- Reading
References
REFERENCES AVAILABLE UPON REQUEST
Languages
Spanish
Professional
References
References available upon request.
Timeline
CLIENT SERVICES RECEPTIONIST
CHANDLER WEALTH MANAGEMENT
03.2020 - 03.2023
SALES ASSOCIATE
DILLARD'S
04.2019 - 03.2020
STUDIO COORDINATOR ASSISTANT/SALES ASSOCIATE
JC PENNEY
02.2014 - 04.2019
Front Office Assistant - Temporary Assignment
CAESARSTONE
09.2013 - 01.2014
Human Resources Coordinator Assistant
HJ HEINZ CORPORATION
06.2000 - 10.2011
Woodrow Wilson HS