Summary
Overview
Work History
Education
Skills
Timeline
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Antionette Mouton

Antionette Mouton

Woodbridge,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Manager

Top-Notch Clean
04.2018 - Current
  • Accomplishes department objectives by managing staff, planning, and evaluating department activities
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintains staff by recruiting, selecting, orienting, and training employees Ensure a safe, secure, and legal work environment
  • Managed and motivated employees to be productive and engaged in work.

Direct Support Professional

Langley Residential
02.2019 - 06.2023
  • Work directly with individuals with intellectual or developmental disabilities— worked with program managers co-staff, and individuals to develop an action plan of care that addresses identified needs of the resident—stayed up to date with trainings and policies
  • Ensured residents understood their human rights and assisted with their daily care and management of their cash flow.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Supervised daily activities and provided assistance to staff.

Customer Service Agent

Geico
01.2017 - 05.2019
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Responded to customer calls and emails to answer questions about products and services.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

MBA - Business Administration And Management

George Mason University
Fairfax, VA
12.2025

Bachelor of Arts - Sociology Minor Pychology

Framingham State University
Framingham, MA
12.2017

Skills

  • Customer Services
  • Organization and delegation
  • Forward Planning and Strategic thinking
  • Coaching and Mentoring
  • Staff Management
  • Verbal and Written Communication
  • Issue and Conflict Resolution
  • Employee Training

Timeline

Direct Support Professional

Langley Residential
02.2019 - 06.2023

Manager

Top-Notch Clean
04.2018 - Current

Customer Service Agent

Geico
01.2017 - 05.2019

MBA - Business Administration And Management

George Mason University

Bachelor of Arts - Sociology Minor Pychology

Framingham State University

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Antionette Mouton