Antionette Sanchez
Sherman,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Cashier
Hobby Lobby
Sherman, TX
02.2015 - 02.2017
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash registers, ensuring accurate transactions and customer satisfaction.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Handled returns and exchanges according to company policies.
- Scanned items accurately, preventing pricing discrepancies or errors.
- Trained new cashiers on register procedures, policies, and best practices.
- Resolved transaction disputes in a professional manner while maintaining rapport with customers.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions and provided information on store procedures or policies.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and organized work area for efficient operations.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Provided exceptional customer service during checkout process.
- Bagged purchases appropriately to protect merchandise from damage.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Processed various forms of payment including credit cards and cash.
- Utilized store's POS system to complete transactions efficiently.
CNA
Mullican Care Center
Savoy, TX
01.2006 - 06.2006
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to charge nurse.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Answered call lights promptly and responded to patient needs accordingly.
- Reported changes in patient condition to registered nurse or physician.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Responded quickly to emergency situations involving sudden illness or injury.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted nurses with wound care and dressing changes.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Aided in the prevention of pressure ulcers through regular repositioning of immobile patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted patients with daily activities, including bathing and dressing.
- Performed routine tasks such as feeding, toileting, and ambulation assistance.
Education
High School Diploma -
Bonham High School
Bonham, TX05-2003
Some College (No Degree) - Nursing
Pennsylvania State University
University Park, PASkills
- Work Ethic and Integrity
- Professionalism and Courtesy
- Patience and Empathy
- Staff Mentoring
- Daily Reporting
- Cleaning and sanitizing
- Reliable and Responsible
- Professional Demeanor
- Work Task Prioritization
- Decision-Making
- Creative Thinking
- Written Communication
- Cooperative Attitude
- Adaptable and Flexible
- Honest and Dependable
- Training and mentoring
- Relationship Building
- Adaptability
- Attention to Detail
- Team Leadership
- Patient Companionship
- Behavioral Management
- Meal Preparation
- HIPAA Compliance
- Basic Housekeeping
- Compassionate client care
- Incident Reporting
- Dependable and Responsible
- Emotional Support
- Disability Support
- Problem-Solving
- First aid and safety
- Compassionate Care
- Direct Patient Care
- Special Needs Care
- Personal Hygiene Assistance
- Respectful and Compassionate
- Multitasking and Organization
- Hoyer Lifting Equipment
- Behavior redirection
- Complex Problem-Solving
- Compassionate communication
- Patient Care
- Emergency Response
References
References available upon request.
Timeline
Cashier
Hobby Lobby
02.2015 - 02.2017
CNA
Mullican Care Center
01.2006 - 06.2006
High School Diploma -
Bonham High School
Some College (No Degree) - Nursing
Pennsylvania State University