Antionette Stevenson
Cypress,TX
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Department Patient Care Technician
BJC HealthCare
05.2022 - Current
- Organizes clerical functions of the nursing unit in a Level 1 Trauma Unit
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Conducted patient education on treatment procedures and post-discharge care, promoting better health outcomes.
- Documented patient information and care activities in electronic health record.
Nursing Assistant
Sunnyhill Inc
06.2021 - Current
- Provided hands-on assistance and emotional support to individuals with developmental disabilities in a group home setting
- Implemented personalized care plans, monitored progress, and documented daily activities and behaviors
- Assisted with medication administration and ensured clients' health and safety needs were met
- Supported individuals in daily living activities, including meal preparation, personal hygiene, and household
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Documented care actions by completing records and logs in medical software system.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Front Desk Manager
Holiday Inn
02.2020 - 07.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with special requests, creating memorable experiences for the guest.
- Mentored and trained new hires
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Skills
- Customer Service Leadership
- Medication Administration
- Patient Care
- Home Care
- Computer skills
- Customer service
- Verbal and Written Communication
- Administrative Front Office Support
- Developmental Disabilities Experience
- Meal Preparation
- Caregiving
- Meal Preparation Skills
- Laboratory Experience
- Professional Cleaning Skills
- Laundry
- Problem-solving skills
- Alzheimer's Care
- Autism Experience
- Outpatient
- Acute care
- Program management
- Dementia Care
- Medical Office Experience
- Vital signs monitoring
Certification
- First Aid Certification
- Certified Medication Technician
- Non-CDL Class C
- Level one med aide, 06/01/22, 06/01/26, Helping to administer medications to residents as ordered by a physician, under the direction of a department director.
- ASCP Certification
- CPR Certification
Timeline
Emergency Department Patient Care Technician
BJC HealthCare
05.2022 - Current
Nursing Assistant
Sunnyhill Inc
06.2021 - Current
Front Desk Manager
Holiday Inn
02.2020 - 07.2024