Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antionette Washington

Summary

Dynamic Store Manager with a proven track record at CC's Coffee House, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and staff training, resulting in improved customer satisfaction. Skilled in problem-solving and maintaining a clean, organized environment, ensuring a positive shopping experience.

Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

16
16
years of professional experience

Work History

Store Manager

CC's Coffee House
04.2024 - Current
  • Assisted in daily store operations, ensuring a clean and organized shopping environment.
  • Supported inventory management by tracking stock levels and assisting with restocking efforts.
  • Engaged with customers to provide exceptional service and address inquiries effectively.
  • Collaborated with team members to maintain visual merchandising standards throughout the store.
  • Participated in staff training sessions to enhance product knowledge and customer engagement skills.
  • Utilized point-of-sale systems for processing transactions accurately and efficiently.
  • Monitored sales floor activities to ensure compliance with company policies and procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Supervisor/Cashier

Hilton Riverside Hotel
08.2015 - 03.2024
  • Supervised daily cash operations, ensuring accuracy in transactions and adherence to financial procedures.
  • Trained and mentored team members on cash handling best practices, enhancing overall efficiency and performance.
  • Implemented inventory management processes, reducing discrepancies and improving stock control measures.
  • Coordinated with hotel departments to streamline billing processes, increasing customer satisfaction through timely service.

Cashier Team Lead

Church's Fried Chicken
08.2010 - 06.2015
  • Supervised daily cash register operations, ensuring accurate transaction processing and customer service excellence.
  • Trained and mentored new cashiers, fostering a collaborative team environment and enhancing service efficiency.
  • Implemented improvements to checkout procedures, reducing wait times and increasing customer satisfaction ratings.
  • Conducted regular audits of cash drawers, maintaining compliance with company policies and minimizing discrepancies.
  • Addressed customer inquiries and resolved issues promptly, reinforcing positive customer experiences and loyalty.
  • Coordinated staff schedules to optimize coverage during peak hours, improving operational workflow and service delivery.

Concession Stand Supervisor

Centerplate, A Sodexo
05.2009 - 04.2010
  • Supervised daily operations of concession stand, ensuring efficient service and product availability.
  • Trained and mentored staff on food safety standards and customer service protocols.
  • Managed inventory levels, ordering supplies to maintain optimal stock for peak hours.
  • Implemented improved workflow processes, increasing service speed during high-volume events.
  • Developed schedules for team members, optimizing coverage for busy shifts and events.
  • Analyzed sales trends, adjusting offerings to maximize profitability during seasonal events.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.

Education

GED -

New Orleans Job Corps
New Orleans, LA
05-1995

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Store opening and closing
  • Team leadership
  • Friendly and positive

Timeline

Store Manager

CC's Coffee House
04.2024 - Current

Supervisor/Cashier

Hilton Riverside Hotel
08.2015 - 03.2024

Cashier Team Lead

Church's Fried Chicken
08.2010 - 06.2015

Concession Stand Supervisor

Centerplate, A Sodexo
05.2009 - 04.2010

GED -

New Orleans Job Corps

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