Antionette Williams
Katy,TX
Summary
Healthcare professional prepared to excel in patient care and administrative duties. Proven ability to manage patient interactions, coordinate appointments, and support clinical operations. Known for team collaboration and adaptability, leveraging communication and organizational skills to achieve optimal patient outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Continuum Global Solutions
06.2024 - 04.2025
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Remote
Shift Supervisor
RemX
10.2023 - 05.2024
- Supervised daily operations to ensure smooth and efficient workflow across all shifts.
- Trained, coached, and motivated team members to meet and exceed performance goals.
- Managed staffing schedules, delegated tasks, and handled shift transitions.
- Maintained high standards for customer service, safety, and operational procedures.
- Resolved conflicts and handled customer complaints professionally and efficiently.
- Supported management with inventory control, cash handling, and daily reporting.
- Implemented process improvements that increased productivity and team morale.
- Remote
Team Leader/Supervisor
Transamerica Life Insurance
09.2021 - 09.2023
- Led and motivated a team to consistently meet productivity, quality, and customer service goals.
- Supervised daily operations, assigned tasks, and ensured shift coverage.
- Trained new team members, provided ongoing coaching, and conducted performance evaluations.
- Acted as the point of contact between staff and upper management to relay updates and resolve issues.
- Managed conflict resolution and promoted a positive, collaborative team environment.
- Monitored workflows and implemented process improvements to drive efficiency.
- Handled reporting, inventory management, cash reconciliation, and shift closing duties.
- Ensured compliance with company policies, safety standards, and operational procedures.
- Remote
Reinsurance Analyst
Community Health Choice
01.2020 - 08.2021
- Experienced Reinsurance Actuary with a strong background in pricing, risk modeling, and portfolio analysis for treaty and facultative reinsurance.
- Skilled in developing actuarial models, analyzing loss and exposure data, and supporting reinsurance structuring decisions.
- Proficient in Excel, SQL, and actuarial software.
- ASA/FSA designation with proven ability to communicate complex analyses to cross-functional teams and senior leadership.
Education
High school diploma -
Natchez High School
Natchez, MS05-2018
Skills
- Strong verbal communication
- Serving Experience
- Cashiering
- Proficient typing skills
- Customer engagement
- Familiarity with Windows software applications
- Client relations representative
- Cold Calling
- Analysis skills (2 years)
- Cash Handling
- Appointment scheduling
- Upholding privacy standards for patients
- Insurance coverage assessment
- Ethical decision-making
Certification
American Sign Language Functional
Timeline
Patient Service Specialist
Continuum Global Solutions
06.2024 - 04.2025
Shift Supervisor
RemX
10.2023 - 05.2024
Team Leader/Supervisor
Transamerica Life Insurance
09.2021 - 09.2023
Reinsurance Analyst
Community Health Choice
01.2020 - 08.2021
High school diploma -
Natchez High School
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