Antionette L. Williams-Young
Alabaster,Alabama
Summary
Dear Hiring Manager,
I am writing to express my interest in the Licensed Insurance Sales Agent position at your company. With a strong background in insurance sales and a proven track record of exceeding sales targets, I am confident in my ability to contribute to the success of your team.
Having worked as a Licensed Insurance Sales Agent, I have honed my skills in client relationship management, sales strategies, and product knowledge. My goal is to utilize my expertise to effectively sell various insurance products and provide tailored solutions to meet the individual needs of clients.
I am particularly excited about the opportunity to bring my extensive experience and talent in insurance sales to your organization. I am eager to discuss how my skills and qualifications align with the requirements of the position.
Thank you for considering my application. I look forward to the possibility of contributing to the continued success of your team.
Sincerely,
Antionette L. Williams-Young
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Licensed Insurance Sales Agent
Citizens United Reciprocal Exchange Auto Insurance
04.2022 - 05.2024
- Upsold additional products and services after identifying customer needs and requirements.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Obtained underwriting approval by completing application for coverage.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Generated quotes and proposals for clients to match individual needs.
- Followed up promptly with interested clients to close sales.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Developed sales strategies to increase sales of insurance policies.
Sales Insurance Representative
US Agencies Insurance Company
11.2020 - 03.2022
- Developing and suggesting new auto insurance policies to meet changing and varying needs of (prospective) clients
- Ensuring complaints of clients are adequately looked into and addressed
- Sustaining loyalty of clients to his/her insurance company
- Managed to meet new and existing clients
- Recording statistics of clients' take on different auto insurance policies
- Taking part in the process of entering into auto insurance contracts
- Evaluated with clients upon the occurrence of risk(s) whether or not approach covered peril
- Initiating and implementing plans will make the parent insurance company more profitable
- Advised with the renewal of insurance policies.
Guest Service Representative/ Front-Desk Agent
Hampton Inn and Suites by Hilton
08.2018 - 10.2020
- Professionally greets, registers, attain pertinent information, and establishes credit before assigning rooms to guests
- Maintained clean and organized front desk areas to uphold a polished company image
- Identifies each guest's needs and provides relevant information regarding hotel services, amenities, and responsiveness to all guest requests
- Takes reservations from incoming callers while providing superior service and inputs all data into the hotel management system
- Used internal software to process reservations, check-ins; check-outs
- Problem-Solving- Identifies and resolves problems promptly
- Develops alternative solutions, always uses reason
- Customer Service – Manages difficult or emotional customer situations
- Responds promptly to customer needs and requests for service and assistance
- Drives hotel shuttle to pick up and drop off guests at approved locations as needed
- Delivers requested items to guests, including incoming faxes, mail, valet laundry, etc
- Teamwork – Contributes to building positive team spirit
- Treat others with respect and consideration, regardless of status or position
- Communicates with the housekeeping department about room status and availability
- Organizational Support – Follows policies and procedures
- Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness
- Applies feedback to improve performance
- Monitors own work to ensure quality
- Quantity – Meets productivity standards, completes work promptly, prioritizes and plans work activities, and uses time efficiently
- Adaptability – Able to deal with frequent change, delays, or unexpected events, changing approach or method to fit situations best
- Compliance – Responsible for cash drawer content and transactions during shifts
- Ensures accuracy or daily deposits
- Maintains accurate records including cash logs, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks, and all other logs as required
- Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly
- Maintains confidentiality
- Maintain current room status report in case of emergencies
- Initiative - Asks for and offers help when needed
- Dependability – Follows instructions, responds to management direction; completes tasks on time, or notifies the person of alternate plans
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Customer Service Front-End Supervisor
Ross Dress for Less
12.2017 - 09.2018
- Supervise, train, and evaluates cashiers to assure front-end accuracy
- Ensure friendly, efficient, and professional stellar customer service
- Mitigated compliance with established sales and security policies and procedures
- Investigate and solve customer complaints in a timely and professional manner
- Provided customers with product location and detailed information when needed
- Plan and prepare work schedules to include lunch and vacation
- Execute cashier "checkouts" and operates register when required
- Conduct supervisor functions of voids, returns, price adjustments, in-store credit, markdowns, and canceled transactions
- Achieved uses industry-specific software to solve customer inquiries, price verifications, inventory queries, and price discrepancies
- Implement other work-related duties as required and assigned.
- Monitored cash drawers in six checkout stations to verify adequate cash supply
Certification Housing Specialist
HCV Re, Housing Authority of Birmingham District
04.2017 - 05.2018
- Review tenant applications for housing assistance payments by determining eligibility based on income and family composition
- Organized housing assistance payments, and tenant rent, and coordinated inspection of the proposed housing unit
- Conveyed information to determine continued eligibility
- Contact landlords to determine contract rent; reconcile lease agreements, authorize supplemental payments to the landlord, perform quality control of HAP contracts; reconcile HAP and utility assistance payments monthly
- Conducts annual re-examinations of family eligibility and rental rates, re-negotiates lease agreements and supplemental payments
- Process lease re-negotiations, participant transfer agreements, and terminations
- Meets with landlords and property owners to solve delinquent rent or physical property damage complaints, promote supplemental housing programs, and encourage increased landlord participation
- Accomplish all functions related to annual re-certification according to the Administrative Plan
- According to the Administrative Plan, execute all tasks related to intake processing, initial leasing, and occupancy functions
- Coordinate tenant relocation with property owners, landlords, and residents
- Entered HUD form 50058 data for all re-certifications and make daily corrections
- Performs any other related duties and support strategic goals as required.
Administrative Assistant/Telephone CSR (Volunteer
J, Shelby County, Divine Service & Maintenance, LLC
01.2017 - 04.2017
- O.B.S
- Program of, Performs administrative and office support activities
- Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations
- Schedule appointments
- Update appointment calendars
- Schedule follow-up appointments
- Implement basic bookkeeping, filing, and clerical duties
- Moderate customer complaints via phone, email, mail, or social media
- Greet customers warmly and ascertain problem or reason for calling
- Advice on company information
- Take pertinent information, such as addresses and phone numbers of clients
- Solicit and prospect via phone to acquire new client business.
Administrative Assistant
Advanced Eye Care
08.2016 - 09.2016
- Performs administrative and office support activities for multiple supervisors
- Duties may include fielding telephone calls
- Receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing
- Extensive software skills, including verification of Medical and Vision Insurance
- Filing and data entry
- Assistance with overflow work from administrative and executive assistants
- Filling in for office personnel as needed
- Coordinated and maintained records for staff office space
- Prepare and modify documents, including correspondence, reports, drafts, memos, and emails.
Final Expense Life Insurance Agent
Lincoln Heritage Life Insurance Company
07.2015 - 08.2016
- I communicated with potential clients via telephone, email, and person-to-person to expand the customer base through a generation lead system
- Interview prospective clients to get data about financial resources and discuss existing coverage
- Explain the features of various policies
- Analyze and review clients' current policies and suggest additions to coverage and policy changes
- Handling of policy renewals for existing policyholders
- Manage electronic and paper records
- Facilitating policyholders in settling claims through POD (Paid on Death) benefits.
Loan Operations Specialist Auditor III
BBVA Compass
04.2007 - 05.2015
- Audited work activities of processing production to verify conformance of activities to quality assurance standards, manage loan files for compliance with federal/state regulations, and review policies according to post-booking loan documentation review procedures
- Acquire quality assurance loan checklists through the Alltel, Real Estate Host, TSYS, and ALNOVA Desktop Systems
- Process information verifying records adhere to quality assurance specifications through CRT (Consumer Record Tracking) and ETS (Error Tracking System)
- Assisted upper management on special projects, update reports according to quality assurance standards on functions needed to operate within the department
- Record audit information on quality assurance checklist, inputting data into computer through unique data analysis.
Loan Operations Specialist II
Compass Bank
01.2006 - 04.2007
- Assisted dealerships, lien holders, and the Department of Motor Vehicles in-and-out state on payoffs, titles, lost titles, requests for re-titles, and lien release information on vehicles that were paid-off
- Posted payoff checks from dealerships and lien holders to Microsoft Excel spreadsheets received by PPD (Payment Processing Department) to customer loans and General Ledger Accounts.
Senior Collections Specialist III
Compass Bank
10.2002 - 01.2006
- Collecting on bankcard unsecured debt with curing delinquency of 30 days past due to charge-off using various tools such as skip-tracing, pulling credit reports, Lexus Nexus, and contacting third parties on locating the customer
- Trained new employees on the TSYS and KO system and assisted teammates on day-to-day assignments to help obtain upper management's monthly goal.
Education
Human Resources Management, Principles of Management, Strategic Management, and Organizational Behavior, as well as completion of college coursework in Business Law I/II, and Principles of Accounting I/II. -
Business Communications, Leadership, and Organizational Behavior, Financial Accounting for Managers, Strategic Management, Managerial Economics and Globalization, Financial Management, Law, Ethics and Corporate Governance, Business Statistics, and Marketing Management - undefined
Master of Business Administration - Business Administration, Human Resource Management Foundations
Strayer University
2021
Bachelor of Science - Business Administration
Miles College
2018
Calculus I, II, and III, Differential Equations, Physics, Drafting, and Chemistry and completing college coursework in Mining and Land Surveying Observation. - of Civil Engineering, Civil Engineering, Mathematics
Alabama A & M University
1995
Skills
- Microsoft Office Applications
- Java Applications
- Adobe Acrobat Applications
- Crystal Applications
- C-Plus Applications
- Oracle
- PeopleSoft
- PeopleWorks
- My Time Software
- Paychex
- Scan Snap
- Solution Reach Systems
- DYMO Labeling
- Laser Pro
- Visual Homes
- YARDI Property Management Systems
- On Q Management
- ALNOVA
- OneSource
- AMS
- Guidewire
- Genesys Cloud
- One Inc
- EDGE
- LexisNexis
- Risk Management
- Continuous Education
- Cross-Promote Products
- Update Records
- Sales Quota Achievement
- Call Center Customer Service
- Client Satisfaction
- Team Goals
- Account Management
- Team Training
- Insurance Eligibility
- Insurance Sales
- Workflow Processes
- Premium Calculations
- Sell Policies
- Quality Assurance Requirements
- Agency Management System 360
- Production Goals
- Customer Referrals
- Policy Expertise
- Credit and Debt Card Processing
- Insurance Practices
- Client Correspondence
- Customer Service and Assistance
- Product Knowledge
- Payment Method
- New Policy Quotations
- Insurance Coverage Verification
- Company Standards
- Productivity Standards
Certification
- State of New Jersey Department of Banking and Insurance - Personal Lines/Motor Club - May 2022 - Jan 2024 NPN: 17691169/License No: 3001940216
- State of Michigan Department of Insurance and Financial Services - Personal Lines/Motor Club - May 2022 - Jan 2025 NPN:17691169/License No:1132863
- Commonwealth of Pennsylvania Department of Insurance - Personal Lines/Motor Club - May 2022 - Jan 2025 NPN:17691169/License No: 1068499
- State of Alabama Department of Insurance - Personal Lines/Motor Club - Feb 2023 - Jan 2025 - NPN:17691169/License No:735186
- Renters Insurance, Waffle Labs Insurance, Inc. -Wilson Matthew Nechikat Insurance Agency/WAY.com- NPN: 19499260/License No: AL-735186, MI-1132863,NJ-3001940216, PA-1068499
- Renters/Homeowners Insurance, Lemonade Insurance Company - NPN:17691169/License No: MI-1132863
- Renters/Homeowners Insurance, Spinnaker Insurance Company - NPN:176911699/License No: MI-1132863
- Homeowners Insurance, HIPPO Insurance Company - NPN:176911699/License No: MI-1132863
- Renters Insurance, Toggle Insurance, Subsidiary of Farmers Insurance - NPN:176911699/License No: MI-1132863, NJ-3001940216, PA-1068499
- Continuing Education Certificate of Completion - A.D. Banker & Company Catastrophes, Fraud, and Ethics - Date of Course Completion: December 26, 2022 - Total Number of Credits: 24
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and strong. Because someday in your life you will have been all of these.
George Washington Carver
Timeline
Licensed Insurance Sales Agent
Citizens United Reciprocal Exchange Auto Insurance
04.2022 - 05.2024
Sales Insurance Representative
US Agencies Insurance Company
11.2020 - 03.2022
Guest Service Representative/ Front-Desk Agent
Hampton Inn and Suites by Hilton
08.2018 - 10.2020
Customer Service Front-End Supervisor
Ross Dress for Less
12.2017 - 09.2018
Certification Housing Specialist
HCV Re, Housing Authority of Birmingham District
04.2017 - 05.2018
Administrative Assistant/Telephone CSR (Volunteer
J, Shelby County, Divine Service & Maintenance, LLC
01.2017 - 04.2017
Administrative Assistant
Advanced Eye Care
08.2016 - 09.2016
Final Expense Life Insurance Agent
Lincoln Heritage Life Insurance Company
07.2015 - 08.2016
Loan Operations Specialist Auditor III
BBVA Compass
04.2007 - 05.2015
Loan Operations Specialist II
Compass Bank
01.2006 - 04.2007
Senior Collections Specialist III
Compass Bank
10.2002 - 01.2006
Human Resources Management, Principles of Management, Strategic Management, and Organizational Behavior, as well as completion of college coursework in Business Law I/II, and Principles of Accounting I/II. -
Business Communications, Leadership, and Organizational Behavior, Financial Accounting for Managers, Strategic Management, Managerial Economics and Globalization, Financial Management, Law, Ethics and Corporate Governance, Business Statistics, and Marketing Management - undefined
Master of Business Administration - Business Administration, Human Resource Management Foundations
Strayer University
Bachelor of Science - Business Administration
Miles College
Calculus I, II, and III, Differential Equations, Physics, Drafting, and Chemistry and completing college coursework in Mining and Land Surveying Observation. - of Civil Engineering, Civil Engineering, Mathematics
Alabama A & M University
Similar Profiles
Patricia CapePatricia Cape
Customer Relations Center Underwriter/remote at Citizens United Reciprocal ExchangeCustomer Relations Center Underwriter/remote at Citizens United Reciprocal Exchange
Adam KraftAdam Kraft
Administrative Assistant Claims Dept (Contract) at Healthcare Insurance Reciprocal of CanadaAdministrative Assistant Claims Dept (Contract) at Healthcare Insurance Reciprocal of Canada
Lori A. PeppersLori A. Peppers
Fleet Account Rep at United Auto ExchangeFleet Account Rep at United Auto Exchange
Gwendolynn MasonGwendolynn Mason
Customer Service Representative at Victoria SecretsCustomer Service Representative at Victoria Secrets
Cooper BurksCooper Burks
Outside Service Attendant at Ballantrae Golf ClubOutside Service Attendant at Ballantrae Golf Club