Antiouse S. Boardraye Jr
Fayetteville,NC
Summary
Detail-minded individual with the ability to manage multiple tasks and work independently or within a team environment. Skilled at planning, organizing, and prioritizing multiple assignments or projects. Core qualifications include: Customer Service Orientated Adapt to change Problem Solving Leadership Decision making Creative thinker Goal oriented Personal Strengths: ability to partner with crosses functional teams, knowledge of finance, accounting and office administration techniques. Undertake new or unique challenges; build and maintain productive relationships with customers or clients, quickly revise strategies to ensure continued progress towards goals.
Overview
6
6
years of professional experience
Work History
Leasing Agent/Assistant Manager
Olympus At JackBritt
05.2023 - 11.2024
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Checked rental eligibility by following company's verification process.
- Detailed application requirements and answered questions from prospective tenants.
- Used conflict resolution skills to quickly resolve issues among residents.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Conducted tours of vacancies with prospective tenants.
- Handled security deposit refunds.
- File evictions
- Walk vacant units; determine cost for damages
Senior Leasing Consultant/Asst Manager
Van Metre
11.2023 - Current
- Streamlined leasing processes for improved efficiency, reducing paperwork and optimizing application review time.
- Collaborated with property management to address maintenance issues and tenant complaints, enhancing overall resident satisfaction.
- Utilized various advertising channels such as online listings, social media platforms, and print materials to reach target audience effectively.
- Coordinated with third-party vendors for services such as landscaping or pest control, ensuring timely delivery of services without disrupting residents'' schedules.
- Maintained strong relationships with other industry professionals such as real estate agents and brokers to increase property exposure and facilitate referrals.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
Leasing Consultant
The Carrol Management
02.2021 - 05.2023
- Responsible for the leasing of apartments
- Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage,
- Assists Property Manager in establishing and attaining daily leasing and renewal goals,
- Show model and vacant units to prospects
- Monitors all vacancies and Total-To-Lease in order to proactively address future occupancy requirements
- Fill out and maintain guest cards on each prospect
- Assists in the overall marketing efforts and offers input and suggestions for promotions, advertisements, etc
- Do offsite marketing when required
- Monitors the community advertisements and responses; maintains ad book
- Ensures accurate completion of the monthly competitive survey reports and analyzes the multi-family real estate market trends and conditions in the area
- Assures that the leasing office, model, property appearance and curb appeal is acceptable and apartments are ready to show to prospective residents
- Software system CRM-Yardi and realpage
- Used conflict resolution skills to quickly resolve issues among residents.
- Maintained accurate records of correspondence with and from tenants.
Leasing Consultant
Aaims Property
06.2020 - 02.2021
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Respond to potential tenants interest in rentals face to face, Emails or phone calls
- Prepare potential tenant background checks, including reference letters, rental history, income verification and lease application
- Set the tenants expectations for security deposits once approved
- Coordinate property viewings, follow-ups and updating database
- Contact potential tenants to let them know the status of their application
- Software systems appfolio
Property Inspector/Receptionist
Aaims Property Management
02.2020 - 06.2020
- Inspect the exterior and interior of the tenants home, for any damages for the owner
- Take pictures of the interior and exterior of the home
- Schedule or reschedule tenants inspections
- Assign new properties to certain areas in the county
- Run errands for the company
- Upload the information I gather to Appfolio
- Documented findings with professional reports and correspondence, including corrective action recommendations to return properties to compliant status.
- Collected samples and other forms of evidence for documentation and analysis.
- Detected property use and management discrepancies by examining records, reports and associated documentation.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Performed inspections of current construction, refurbishment and repair projects.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Maintenance Technician
CYS Tolson
01.2019 - 02.2020
- Walk through with companies to do inspection of the building
- Prepare and submit work orders for repairs
- Order supplies for what the company needs
- Perform minor maintenance
- Work closely with my facility directors
- Drive assigned government busses
- Run errands for the company
- Go to other facilities and assisted and anything they may need
- Answer front desk phone, to assist the company
- Point and direct customers to right location
Education
Associate of Applied Science - Business Administration
Fayetteville Technical Community College
Fayetteville, NCSkills
- Administrative Leadership
- Social Media, MS Word, Excel, E-mail, Internet, PowerPoint, Typing and standard
- Office machine, Mailing Machine
- Creative Problem-Solving
- Common Sense Reasoning
- Basic Mathematics
- Background Checks
- Clear Communication
- Organized Mindset
- Property Marketing
- Collection Actions
- Lease Agreements
Timeline
Senior Leasing Consultant/Asst Manager
Van Metre
11.2023 - Current
Leasing Agent/Assistant Manager
Olympus At JackBritt
05.2023 - 11.2024
Leasing Consultant
The Carrol Management
02.2021 - 05.2023
Leasing Consultant
Aaims Property
06.2020 - 02.2021
Property Inspector/Receptionist
Aaims Property Management
02.2020 - 06.2020
Maintenance Technician
CYS Tolson
01.2019 - 02.2020
Associate of Applied Science - Business Administration
Fayetteville Technical Community College