Antiqua Meggett
N. Charleston ,SC
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Hardworking, dedicated, and passionate employee that will go above and beyond my job requirements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Team Leader
Extended Stay America, ESA
North Charleston, SC
03.2020 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
Goose Creek, SC
07.2015 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
- Prepared shift summary reports for supervisor and communicated regularly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Medical Assisting
Southeastern Institute - North Charleston
Charleston, SC12.2022
High School Diploma -
Stratford High School
Goose Creek, SC06.2018
Skills
- Guest Registration
- Checking Guests In and Out
- Verifying Reservations
- Credit and Cash Payments
- Problem Solving
- Interpersonal Skills
- Hospitality Services
- Safety and Security Procedures
Certification
CPR Certified
Timeline
Front Desk Receptionist/Team Leader
Extended Stay America, ESA
03.2020 - Current
Shift Leader
Zaxby's Chicken Fingers & Buffalo Wings
07.2015 - 03.2020
Medical Assisting
Southeastern Institute - North Charleston
High School Diploma -
Stratford High School
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