ANTIQUA MOORE
Makeup Artist
Charlotte,NC
Summary
Obtain a career opportunity within customer service, operations, and quality assurance . I possess over 10 years’ experience in customer service, administrative tasks, performance improvement, management, and problem-solving abilities. Demonstrate organizational skills and the ability to prioritize and manage tasks in a fast-paced environment. Knowledgeable in information systems, insurance claims, accounts receivable, and billing management.
Talented Makeup Artist with 5 years of experience and enthusiasm for beauty industry. Excellent time management and interpersonal skills. Performs advanced makeup skills on clients of different skin types, face shapes and ethnicities. Specializing in makeup services for proms, weddings and special events.
Overview
7
7
years of professional experience
Work History
Makeup Artist
Self-employed
Charlotte , NC
12.2018 - Current
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Applied makeup in accordance with clothing style.
- Professionally applied makeup to Multiple clients per month for outings, proms, weddings, funerals and other special occasions and events.
- Maintained sales goal of $500 per day.
- Offers products such Lip gloss to all Clients
Customer Service Representative
Duke Energy
11.2021 - 05.2022
- Respond to 120 requests and calls from customers related to client specific programs and products
- Identify customer’s needs based on designated procedures of account/client
- Resolve issues and deescalate issues of dissatisfied clients Acknowledge requests for assistance and possible processing of credit card authorizations Track call related information of each call received for auditing and reporting purposes
Customer Service Representative
Meduit/PMAB
01.2019 - 07.2020
- Analyze accounts for proper billing procedures and take necessary action to resolve inquiries
- Manage a daily average of 50 customer calls, scheduling inquiries in EPIC System and promptly avoid customer long wait time periods
- Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
- Retrieves patient files, checks for correct sequence of papers, inserts new patient record forms, and places files in sequence for physician examination or treatment.
Customer Service Representative
Cigna Health Spring
06.2015 - 05.2017
- Respond to customer inquiries and resolve issues based on phone calls and other communications, providers and plan sponsors
- Use applicable system tools and resources to produce quality communications and spreadsheets in response to inquires received
- Intervene and determine medical necessity, applicable coverage, verify patient insurance plans and assist health care providers with patient appointments and scheduling
- Research complex issues across various databases and work with system support personnel.
Education
High School Diploma -
2011
Skills
- Microsoft Office Products Scheduling
- Database Management/EPIC Administrative
- Warehouse/Medical Office/Insurance Order Entry Management
- Reporting/ Documentation Operations
- Makeup Application
- Group Classes
- Services Marketing
- Makeovers
Timeline
Customer Service Representative
Duke Energy
11.2021 - 05.2022
Customer Service Representative
Meduit/PMAB
01.2019 - 07.2020
Makeup Artist
Self-employed
12.2018 - Current
Customer Service Representative
Cigna Health Spring
06.2015 - 05.2017
High School Diploma -
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