Antis Majano
North Hollywood,CA
Summary
Competent Retail Sales Manager with wealth of experience in building client rapport and driving business success. Offering strategic marketing expertise, exceptional planning abilities and in-depth retail market understanding. Forward-thinking and responsive with solid record of success in diverse environments.
Overview
11
11
years of professional experience
Work History
Senior Retail Manager
Lucky Dog Liqour LLC
09.2021 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in workplace.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Retail Manager
Bristol Farms
09.2015 - 11.2017
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations
- Effectively allocated tasks during high-traffic times to keep operations running smoothly.
- Exhibited excellent people skills during interaction with employees and customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
Retail Manager
Jons Marketplace
04.2012 - 11.2015
- Trained and developed new employees for ease of transition into team.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
Education
High School Diploma - General Education
NVOC/AWEC
North Hills, CA06.2009
Skills
- Cash Handling
- Customer Loyalty
- Shrink Reduction
- Maintaining Clean Work Areas
- Staff Oversight
- Marketing Strategies
- Driven Work Ethic
- Operational Efficiency
- Program and Promotion Adherence
- Shipment Documentation
- Client Base Retention
- Budget Administration
- Corrective Actions
- Market Analysis
- Productivity Maximization
- Floor Oversight
- Product Demonstration
- Consultative Selling Techniques
- Display Maintenance
- Customer Engagement
- Follow-Up Calls
- Store Presentation
- Staff Development
- Field Auditing
- Product or Service] Knowledge
- Profitability Assessments
- Sales Statistics Analysis
- Discount Planning
- Sales Records Management
- Customer Order Management
Languages
Spanish
Native or Bilingual
Timeline
Senior Retail Manager
Lucky Dog Liqour LLC
09.2021 - Current
Retail Manager
Bristol Farms
09.2015 - 11.2017
Retail Manager
Jons Marketplace
04.2012 - 11.2015
High School Diploma - General Education
NVOC/AWEC