Antis Majano
North Hollywood,CA
Summary
Competent Retail Sales Manager with wealth of experience in building client rapport and driving business success. Offering strategic marketing expertise, exceptional planning abilities and in-depth retail market understanding. Forward-thinking and responsive with solid record of success in diverse environments.
Overview
11
11
years of professional experience
Work History
Senior Retail Manager
Lucky Dog Liqour LLC
3615 Artesia Blvd
09.2021 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in workplace.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Retail Manager
Bristol Farms
9039 Beverly Blvd, West Hollywood, CA, 90048
09.2015 - 11.2017
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations
- Effectively allocated tasks during high-traffic times to keep operations running smoothly.
- Exhibited excellent people skills during interaction with employees and customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
Retail Manager
Jons Marketplace
12122 Magnolia Blvd, Valley Village, CA, 91607
04.2012 - 11.2015
- Trained and developed new employees for ease of transition into team.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
Education
High School Diploma - General Education
NVOC/AWEC
North Hills, CA06.2009
Skills
- Cash Handling
- Customer Loyalty
- Shrink Reduction
- Maintaining Clean Work Areas
- Staff Oversight
- Marketing Strategies
- Driven Work Ethic
- Operational Efficiency
- Program and Promotion Adherence
- Shipment Documentation
- Client Base Retention
- Budget Administration
- Corrective Actions
- Market Analysis
- Productivity Maximization
- Floor Oversight
- Product Demonstration
- Consultative Selling Techniques
- Display Maintenance
- Customer Engagement
- Follow-Up Calls
- Store Presentation
- Staff Development
- Field Auditing
- Product or Service] Knowledge
- Profitability Assessments
- Sales Statistics Analysis
- Discount Planning
- Sales Records Management
- Customer Order Management
Languages
Spanish
Native or Bilingual
Timeline
Senior Retail Manager
Lucky Dog Liqour LLC
09.2021 - Current
Retail Manager
Bristol Farms
09.2015 - 11.2017
Retail Manager
Jons Marketplace
04.2012 - 11.2015
High School Diploma - General Education
NVOC/AWEC